TracFone Wireless reviews and complaints 1
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TracFone Wireless - SIM bring your own phone
On July 21, 2022 online with a Tracfone Customer Care person I was told I could buy a SIM card to use on my own cell phone for wireless service and was assisted with the purchase of the card. After receiving the card and installing per instructions I attempted to activate but was not able to as it was indicated as not a valid sim card. After three days with chats and telephone calls being disconnected with both at least twice Tracfone was not able to have my phone work. One of the Customer Care persons offered to sell me a service plan indicating my sim card was active yet no matter what I was told to do by subsequent CC persons the phone still will not work! I have requested a reversal on the credit card account via my Bank and await further information from them. This situation has been going on for 3 days and has caused me great frustration and inconvenience as I have closed my account with a previous wireless provider. Every time I communicated with Tracfone CC people I would get different information. This is the worst company on Earth!
Desired outcome: Return the purchase cost of my plan $125
The complaint has been investigated and resolved to the customer's satisfaction.
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