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I lost service to my Moto Play phone. I called customer service and was transferred twice. They kept telling me I was out of service days and to try Obama's plan of Lifeline free service. I just want my time and service time given back to me; they say I have to buy more time to turn on my phone. All started when my Orbic Magic's battery overheated, and my screen had black vertical lines on it. They had me shipped my phone to them. They shipped a cheap 50-dollar phone to me from safe link California. I have had trouble with it ever since. They keep cancelling my service. They have been taking out 26.70 a month for the 25-dollar plan with 30 days of service and unlimited talk and text. I also had a year card I bought Sept 16, 2023. Why then am I out of service days? I have proof on my credit card bills.
Claimed loss: Loss of my 5 G phone. A year service card bought when I purchased Phone. And all other carry over data.
Desired outcome: I'd like to send back this Refurbish 4G Moto G play that drops calls and they re instate my service. Also stop trying to get me on what they call Obama's Lifeline.
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It sounds like TracFone Wireless has been giving you the runaround, especially since you’ve been charged monthly for service that isn’t working. With proof on your credit card that you've been paying for the plan, it’s clear that you shouldn't be out of service days. The replacement phone they sent after your Orbic Magic overheated seems to have only added more problems, and now you're stuck without proper service despite paying for it.
It might be worth escalating this issue by contacting TracFone's higher-level customer service or even filing a complaint with the FCC if they continue to give you trouble. You've already paid for the service, and they should restore it without requiring you to buy more time. Hopefully, this gets sorted soon, and you can get back to using your phone as intended.
I know you are right. I was thinking it's time to report them to the FCC. I'm waiting to see if they respond. Thank You.