TracFone Wireless review: Cell phone 1

7/2/2024

On June 27, 2024, I contacted Tracfone Wireless from my second Tracfone (cell: xxx-xxx-1420) to purchase a Samsung A23 SG 5G cell phone, because my Samsung J7 Crown was damaged and inoperable. My existing plan is Unlimited Talk, Text & and I had 36.72 GB of data on my account at the time of purchase (Cell xxx-xxx-6303). I confirmed with the C/S agent that my existing plan and current data would transfer along with my existing cell phone number.

On June 29, 2024, I called Tracfone C/S (POC: FRISHELL) to have the new AG23 SG 5G activated and transfer of my data (36.72) to this new device. This C/S agent could not transfer automatically, so it was inputted manually. When the transfer was completed, I had only 2.92 GB of data. I asked what happened to the rest of my data and was told that a ticket would have to be created (#[protected]) and it would take two hours for the remaining data to be applied to my account. After three hours, I restarted my phone, and the data was not there.

On 6/30/2024, called Tracfone C/S again from cell: xxx-xxx-1420, POC: Almira, and explained to her the situation regarding the missing data (36.72 GB). She transferred me to “higher lever” to get resolved, POC: Baby of whom, after explaining the problem to her, she deleted all the Talk (3400+min); Text (2400+) & Data (2.92 GB) and disconnected the call. I called back C/S (POC: Jebey) and got my account (Plan: 365 days / 1500 mins. / 1500 Texts / 1.5 GB) restored but was told that the take two hours for the account to update the previous 3400+ mins., & 2400+ Texts to my account. That never happened.

I called Tracfone C/S again on 7/1/2024 (POC: Erica) of whom, read her scripted responses to my concerns and subsequently, transferred me to a “Higher Lever” for resolution (POC: Kurk). I was then asked did I want to establish “auto-pay.” I informed this C/S I wanted my 36.72 GB of data that stolen from me on account (cell: xxx-xxx-6303) & my minutes and texts stolen from me (cell: xxx-xxx-1420) then, the call was disconnected.