TracFone Wireless
Reviews and Complaints

TracFone customer service is terrible! I've been trying to transfer a number for 48 hours now and after a major runaround have been put off for another 24 hours. I've been a TracFone customer for many years and will now be seeking another wireless company.

Every time I have had a problem - I have a techno phobic husband who thinks a flip phone is Star Trek level complicated - which is often ,they are patient and see me through. They stay with it no matter how many things they have to try. They are more patient than I am 9 times out of 10. They have humans to assist when you call which is almost unheard of these days.

February 2023, I ordered a new Pantech phone from TracFone. This because as I found out my current at the time would no longer work as t was no longer compatible with their system. There was no notice from Tracfone of my phone no longer working with their system. So I ordered a new phone directly from Tracfone. A Alcatel. When I received it came with a Nokia back which did not fit and it was a used phone. I had ordered new. When trying to return it Tracfone claimed no record of it, even when providing the serial number. I have a PayPal recorded of the transaction. Ate the cost. Ordered a second NEW phone when I removed the back I found out it was also used by the amount of dirt and lint that was in the phone. And now six months later it does not work due to Tracfone changing from AT&T to Verison. Ordered a new sim card and have spent four hours on the phone trying to get my phone to work. With no luck. In the past I have been double charged and had 4000 minutes taken from my phone. The customer service is horrible hours on the phone need nowhere.

I purchased a Tracfone Samsung Galaxy A13 5G on 5/14/23 received it on the 18th of May, the cost of phone was 150.00 it lasted until the second week in August I had it only 3 months & it stopped charging. I contacted Tracfone & was told it was still still under warranty they informed me to return the phone with all the equipment that came with it & within 3-5 business days I would receive a replacement phone when they received the defected one. They received my defective phone back on the 13th of September but as of today 10/17/23 all I have gotten from them is one untruth after another that is was being shipped the next day about (four times!) they have disconnected my calls when I was speaking with them about not receiving anything from them 3-5 business days or otherwise. So they get to keep my phone I paid for & no replacement for the one I turned in with all the equipment that came with it who is the winner here certainly not me. looks like they won they get to keep my phone I turned in which has probably been refurbished & sold again. In the meantime Iam stuck without a phone.

For over a month, I have been unable to get a "simple" answer to a question. The representatives, are not able to address the issue and "refuse" to allow me to speak with a manager or supervisor. I have been with Tracfone for many a years and service has diminished greatly. I am contemplating going to another service even if it's more costly. Get your company together, or other customers will vacate as well. Look forward to your response.

This is the second time to file a complaint. Have a NEW phone that does not work for receiving text messages. Absolutely NO help from Customer service. Please, get this fixed. Will NOT happen. Enough said.

P.S._ Tracfone is aware how to contact me.

This problem has gone on since 9/12/23. Talked to Customer Service 18 times. Same result; No resolution to this issue. Just want the problem resolved.

I called Tracfone on Sept. 29th to report a broken phone. I was sent a ups label to mail it in and told that it would be processed and sent out in 10 days. I followed up and was told that they had the phone (I have a printed copy of the delivery receipt) and were sending a replacement in 3-5 days. Over the course of a month I called 8 times and was treated with bureaucratic loops which terminated in "we will send it out in 3-5 days". They would not email me the code to switch my phone number to another phone.

Purchased a new Orbic Magic 5G phone with unlimited plan from Tracfone on Sept 20,2023. After receiving the new phone, I transferred my information from my old Tracfone to the new phone. Tried to send a Text message to my wife. She received the message and responded. I received no text response. Sent testing texts the different people the next 3 days. All had the same outcome. All messages were received, I received none of the responses. Contacted Tracfone customer service on October 10 about this issue. They and I tried to reset the messaging app, restore the phone to factory settings, tried to receive text responses from the customer service department, all without success. Since Oct. 10, I have contacted the service department 11 times. Each time, I get assurances they will contact me within 15 minutes to resolve this issue. I have also contacted the Tracfone Executive Resolution Department 2 times. Have received no response.

Called 611 25 times through out the last week. No one seems to help. They hang up . They said they would call me back but have not on my land line .Another person said line was busy but it was not. My account is paid . payments being deducted from my credit card. I'm not able to text or make calls nor receive calls or text. I have turned off the phone off and several times.I even left it off overnight but still no service. Airplane mode is off

On or about 10/21/2023 my tracfone service was suspended. No reason was given, and when I contacted Customer Service, they asked for my Pin which they accepted. They then asked for the answer to my security question, which they said was incorrect. They then asked for two frequently called numbers which they again said did not work. I asked to be referred to a higher authority, they said that they were not permitted to do this and that there was nothing further they could do. I then decided that my only recourse was to seek another carrier. I wanted to keep my old number for obvious reasons, they would not give me a port out for my old number. This has been extremely frustrating to say the least. My name is John R Chewning, The phone number for which Tracfone service was suspended is [protected] my email is [protected]@charter.net , a working phone by which I can be reached is [protected]

The cell phone # [protected]. When I send a text message with a picture I get a message that reads as follows: "message not sent, service not activated on network". This has been a problem since 10-21-23. I can have full signal strength on the meter and the LTE displayed. I have called teck support several times and they cannot repair the problem. Can you help me?

Steve Van Dercook

2766 Bon Haven Lane

Annapolis MD. 21401

H-[protected]

Tracfone, messing with accounts, making me to go on a pay plan, every 90 days I add minutes to my TracFone, but they cut me off and say, you have to join a Monthly plan. I have over 21,834 minutes on my phone, Tracfone put my minutes into Texting, I don't Text, and they said they can't change it so every time I put minutes on my phone instead of Talk, a percent goes to TEXT.

I want returned to me Monitory what I have spent in Adding minutes to my phone to Call, not to Text. You keep applying the minutes to Text, I told agents before I do NOT Text, want the minutes applied to Calls ONLY.

Also, letting the BBB, in on this Scam, TracFone is providing to their customers

I have 21,834, total in minutes, at $19.99 for 60 minutes you owe me a lot, not received I will report this to ALL Social MEdia.

Spent two days, 3 reps and at least 4 hours . All we needed to do was upgrade to a newer, larger phone with more features. The last one just hung up on us. Three reps couldn't/would not walk us through the steps. This was nothing difficult.

After being a customer for over 10 years, time to walk away and spend more for a company where you can talk to someone face to face.

They would not even help me try to return, go to website and it is clear they will take long time to refund but will find an excuse not to.

If I could give a minus rating, I would.

Had tracfone service for going on 20 years. Had the same number that is used for my primary communication for my medical appointments, Childrens school Emergency, got a new phone in july everything transfered over no problem then thursday September 21,2023 out of the blue phone said invalid sim my wife called they sent new sim card now they say they cant verify my account to transfer my number and recently purchased minutes and text on my account.

My husband bought my son a Samsung A53 Tracfone. After a few months it would shut off and no matter what we tried, it would not turn back on for more than a moment and then shut back down. I called Tracfone and they stated I should send them the phone and they'd send a replacement within 1 - 3 business days. They did confirm that they received my phone on August 9, 2023. I also see the tracking info that they received it. I have called practically every three days since then and no one can tell me why they haven't sent a replacement. They did confirm they received my phone. I get nowhere. I call and talk to a different manager every time. What am I supposed to do? I either want my replacement or a credit on my account!