Three
Reviews and Complaints

In my experience, Three (three.co.uk) is undoubtedly the worst phone company in the world. It is an absolute disgrace and I strongly advise that you never get a contract with this company. I have had a terrible experience with them and I do not want others to endure the same fate.

To start with, after finishing my contract and paying it off completely, Three informed me that it was fully paid and closed. However, to my surprise, they still tried to charge me for services I was not even using anymore! This is unacceptable and unethical business behavior. I do not appreciate being deceived and cheated out of my hard-earned money.

The customer service at Three is also terrible. When I raised my concern, they treated me poorly and did not take my complaint seriously. I had to spend a significant amount of time and effort trying to get my issue resolved, and in the end, I still did not get a satisfactory answer.

In conclusion, I would not recommend this company to anyone, not even my worst enemy. It is important to choose a phone company that values its customers' loyalty and treats them with respect. Three has failed miserably in both regards, and I strongly suggest that you stay away from them.

I simply cannot stress enough how poor of an experience I had with Three.co.uk, which I feel obligated to share in this review. Without a doubt, they are one of the worst mobile phone networks I've ever come across. Not only did I find their customer service to be below average, it was genuinely appalling. As someone who values good customer service and support, I was extremely disappointed with the level of service I received from Three.co.uk.

During my time with this network, I had signed up for a mobile phone rental plan which left me feeling frustrated and hopeless, with no clear direction for resolution. It wasn't long before I realised that it was simply not worth wasting my time with such a subpar service. After disconnecting my service with Three.co.uk, I decided to give Vodafone a try and I'm thrilled to say that they have surpassed all my expectations. The service that they offer is leaps and bounds ahead of Three.co.uk and not once have I regretted making the switch.

In fact, Vodafone's service is so impressive that I have recommended it to many of my friends and family. Their customer service team is always courteous and responsive and I never feel like I'm being brushed off or ignored. Furthermore, their network coverage is amazing and I rarely face any connectivity issues even when travelling to remote areas.

In conclusion, I would strongly caution anyone who is considering using Three.co.uk for their mobile phone needs to weigh their options carefully. From my personal experience, I can confidently say that there are much better alternatives available in the market, such as Vodafone. If you're looking for top-notch customer service and reliable network connectivity, then steer clear of Three.co.uk and choose a more reputable provider that can offer you the service you deserve.

I recently had a terrible experience with Three (three.co.uk) and their way of doing business left a sour taste in my mouth. Firstly, when I signed up for their service, I was disappointed to find out that they did not provide coverage in my area. Despite the fact that I was paying for a service that I couldn't actually use, they still continued to charge me for it.

To add insult to injury, they then cancelled my contract without any prior notice. This really caught me off guard and left me feeling extremely frustrated as I had come to rely on their service even if it wasn't perfect. To make matters worse, they also claimed that I owed them ?400 for early termination fees. I was appalled by this as I had already expressed my dissatisfaction with their service and felt like I was being punished for something that was out of my control.

It was particularly upsetting because if I didn't pay up, it would have had a negative impact on my credit score. In the end, I chose to pay the debt even though I believed that I had a legitimate dispute with them. I just hope that the ombudsman services can hold Three accountable for their actions and ensure that other customers don't have to go through what I did.

In my opinion, Three is one of the worst mobile providers out there. They are painfully slow and completely useless. If you ever need help with anything, don't even bother calling their customer service because you'll just be put on hold for what seems like eternity and then eventually told that your call can't be taken. I've had several run-ins with them and have never once been satisfied with their customer service.

To make matters worse, during the pandemic when internet speeds were crucial, my data was slow and they didn't seem to care at all. Instead of trying to help, they just got rude and dismissive, telling me that there was nothing they could do. It's incredibly frustrating dealing with a company that shows no concern for their customers' needs.

I have to say, I am incredibly disappointed with Three and would not recommend them to anyone. Their customer service is abysmal and their entire operation seems to revolve around making money without putting any effort into actually helping their customers. If you're considering joining them, do yourself a favor and find a different provider. There are plenty of other options out there that will give you the service and support you deserve.

As a customer who has had the unfortunate experience of dealing with Three, I feel compelled to share my honest feelings about their service. Frankly, if I could give them zero stars, I would. In my opinion, the level of service provided by the company is nothing short of disgusting.

What makes it even more frustrating is the fact that the company's complaints team seems to be of no help. Every time I reached out asking for a clear, straightforward answer to my issue, they conveyed an air of disinterest and were unable to provide a resolution. I couldn't help but feel as though I was being robbed - anywhere they could, the company seemed to find a loophole or charge an unreasonable amount.

Furthermore, seeking evidence of your past transactions with them seems almost impossible. On multiple occasions, I was unable to get receipts or chat logs that I had requested, as they claimed it was due to "data protection". The whole experience was incredibly frustrating and I can't help but feel let down by Three.

In all honesty, I would thoroughly discourage anyone from considering Three as their service provider. From my experience, the company has a long way to go in terms of customer service and providing a satisfactory experience.

As a customer of Three, I would not recommend their services to anyone. My experience with them has been nothing short of disgraceful. I recently lost my SIM card and contacted them three times to replace it. However, despite providing all of my card details and even my house number, the representative I spoke to refused to provide me with a replacement because I did not have a specific password. This lack of customer service is unacceptable.

Furthermore, Three went ahead and suspended my phone number, even though I had not used my phone. Despite this, they continued to send me overdue bills. It is clear that this company has little regard for their customers and is only interested in making money. It is a dirty business that should be avoided at all costs.

I urge anyone who has experienced similar issues with Three to file a complaint with Ofcom. We, as customers, deserve better treatment from our service providers. My experience with Three has left a bitter taste in my mouth, and I hope that by speaking out, I can prevent others from going through the same ordeal.

In conclusion, Three's lack of customer service and disregard for their customers is unacceptable. They are a business that should not be trusted and avoided at all costs. It is time for us to speak up and hold companies like Three accountable for their actions.

In the midst of the global pandemic, many businesses have demonstrated incredible empathy and understanding towards the financial struggles faced by their customers. However, my experience with Three (three.co.uk) has been far from satisfactory. Despite my sincere request to reduce my unnecessary data allowance, the customer service representatives seemed to be completely indifferent towards my financial struggles. It is disheartening to note that this company seems to lack compassion and fails to prioritize the well-being of their customers.

As someone who relies heavily on their mobile network, I was hoping to receive a little bit of support from Three during these challenging times. Unfortunately, my interaction with the customer support team was anything but helpful. It is understandable that businesses are facing their own set of financial challenges, but a complete lack of empathy towards customers who are struggling seems to be unacceptable.

Frankly speaking, I must urge others to steer clear of Three at all costs. Their unwillingness to support their customers during these difficult times is a cause for serious concern. As someone who has had positive experiences with many other businesses, I cannot help but express my disappointment with Three's approach. In a world where customer loyalty is hard to come by, it is imperative for businesses to prioritize their customers' needs and well-being, and unfortunately, Three seems to have missed the mark in this regard.

I recently had an experience with Three (three.co.uk) that unfortunately left me with very little to praise. Despite making numerous attempts to get my SIM card back up and running, it has been down for the past 2 months without any resolution. This has caused a great deal of frustration, and I'm sad to say that the customer support has been less than satisfactory.

Each email response takes up to a week, which is a significant amount of time to wait for help. Additionally, there seems to be an almost complete absence of a customer support system when it comes to phone calls. Given these circumstances, it is understandable why someone would be hesitant to trust their service and rely on a support system that is virtually non-existent.

I must also point out that the only thing that seems to be working with Three is their ability to charge my account. To my surprise, they charged me for the past 2 months, despite the fact that my SIM card has been down. Not only is this very concerning, but it further adds to the general disappointment I feel towards this company.

Bottom line: If you're looking for a headache, this company is perfect for you. However, if you seek a reliable and efficient telecommunications service, you will certainly be disappointed with Three.

As a customer of Three (three.co.uk), I have unfortunately been receiving an overwhelming amount of text messages trying to persuade me to switch from PAYG to a contract. It's unbelievable how often I'm receiving these messages, with every message including an exclusive offer that will save me money. The only problem is, I already pay less than ?5 a month on PAYG, and the supposed contract to save me money would actually cost me ?7 a month. It's a math problem that just doesn't add up.

As I received more and more of these messages, I decided to look for a way to opt out. Unfortunately, the texts themselves do not provide any instructions on how to do so. I attempted to access the online control panel to unsubscribe, but to my dismay, it appears to be broken. I'm now left feeling frustrated with a lack of control over my own inbox.

I truly believe that companies should respect the privacy of their customers by providing clear options for opting out of unwanted messages. In my opinion, texts that are misleading and lack clear options for opting out do more harm than good. It's a shame because Three has many great features and services, but the constant bombardment of spammy texts takes away from the overall customer experience.

As a disappointed customer, I feel the need to share my experience with Three. In summary, I wish I could give the company zero stars. Dealing with them has been a complete nightmare. Not only do they fail to solve your problems, but they also say one thing and do another.

Today, I have spent three hours on three separate chat sessions with their customer relations team. It's frustrating because they have promised to fix my issue three times, but so far, nothing has been resolved. My advice to anyone considering using their service is to stay away from them.

It's not that their team members are impolite or unprofessional. On the contrary, they claim to understand the value of their customers and aim to fix issues as soon as possible. However, the reality is that they don't deliver on their promises. It's just a vicious cycle of false hope and apologies.

One positive aspect of my experience is that this problem arose on my pay as you go sim. I was on the verge of moving my contract sims over to them, but now I consider it a lucky escape.

In conclusion, Three has left me feeling frustrated and disappointed. I hope that they can improve their services and live up to what they say they value: their customers.