Three
Reviews and Complaints

My experience with Three (three.co.uk) has been nothing short of terrible. From the onset, things seemed fine but gradually, their services took a turn for the worse with no connection to the internet whatsoever. This is unacceptable considering the amount of money paid for their services. To add to that, reception on the phone has been equally as bad. I can't help but compare them to Vodafone, which in my opinion is saying something. It's high time customers take a stand against these companies that have no regard for the satisfaction of their customers. I even reached out to them on Twitter to cancel their services, and all they could do was send me a link to the cancellation policy on their website. This is a clear indication of their lack of concern for their customers. I would advise anyone considering Three to stay well away and not waste their time or hard-earned money on unsatisfactory services.

I recently had a less than stellar experience with Three, a mobile phone provider in the UK. I made the decision to sign a new contract with them and opted to upgrade my phone. After paying an upfront fee and arranging for direct debit payments, I expected to receive my new phone. However, to my disappointment, I never actually received it.

Naturally, I attempted to contact Three customer support to resolve the issue. Unfortunately, despite numerous attempts, I was unable to make any progress with my request. Initially, I was told that the phone had been delivered to the wrong address, and was promised that it would be sent out again within two days. Despite this reassurance, the phone never arrived.

After much frustration, I decided to cancel my contract with Three altogether and request a refund for the initial fee I had paid. Unfortunately, even after requesting a refund, I was told that they had to investigate the matter further before any action could be taken.

Overall, it's safe to say that my experience with Three was less than satisfactory. As a result of the lack of communication and follow-up, I made the decision to switch back to my previous provider, Vodafone. While I don't see myself considering Three again anytime soon, I'm hopeful that they can improve their customer service in the future.

It's important to be cautious when considering a mobile network provider, and I have had a particularly negative experience with Three (three.co.uk). I signed up for a 12-month contract in August 2020 for a sim only deal, but soon discovered that my internet speeds were incredibly slow, less than 1mbps. When I contacted Three's customer service, I was given the runaround and told to call back another day. It took me 10 days of persistent calling before I was finally able to speak to someone about my issue.

The representative informed me that there was an issue with a mast and that it would take approximately 4 weeks to restore my internet speed to a reasonable level. At that point, I asked if I would be able to cancel my contract without incurring any fees since I was unable to access the internet at a reasonable speed. The representative reassured me that I would be able to cancel without any issues.

However, that wasn't the case. I eventually switched mobile networks, but began receiving a bombardment of calls up to 10 times a day from Three, demanding payment of ?180. I then started receiving letters from them, claiming that I owed them money for my contract, despite having been assured that I would be able to cancel without fees.

My unpleasant experience with Three didn't end there. They then employed a debt collection agency to pursue me further, which caused me an enormous amount of stress and anxiety. It's safe to say that my experience with Three has been anything but positive, and I would highly recommend that anyone looking for a mobile network provider steers clear of this company.

While I understand that Three's prices may seem tempting, their lack of customer service and willingness to fix issues when they arise is cause for concern. If you're looking for another mobile network provider, I urge you to do your research and find one that values its customers and prioritizes resolving any concerns or issues that arise.

My experience with Three has been incredibly frustrating and disappointing. I recently switched over five of my phone numbers from another provider, hoping for a seamless and superior mobile experience. However, that has not been the case. Firstly, it has been exceedingly difficult to get in touch with anyone at Three. Whether it's to ask a question or raise a concern, I've found myself spending hours on hold or waiting for a response on their chat system. This lack of responsiveness is incredibly frustrating and is a major deterrent to staying with the company.

Moreover, the mobile reception with Three has been patchy, making it difficult to stay connected and causing constant frustration. It's been a real disappointment, especially since I pay for unlimited data plans. Even with these plans, I've noticed that the speed is often slow and inadequate, causing me to look for alternative Wi-Fi sources.

What's worse is Three's unwillingness to grant me the PAC codes that would allow me to easily cancel my contract within the 14-day period. Despite my numerous attempts to get these codes, including registering online and waiting on hold for long periods of time, I have been met with excruciatingly poor customer service. In fact, I've been cut off abruptly after waiting for hours, and when I finally do get through to them, they ask me the same questions repeatedly, as if I've never spoken to them before. It's incredibly frustrating and disrespectful.

Overall, I would not recommend Three to anyone, even if it was free. The poor reception, slow speed, and terrible customer service make it an incredibly unappealing and frustrating option.

As a customer of multiple mobile phone service providers, I have to say that I have found Three (three.co.uk) to be the most frustrating and dissatisfying of them all. Over and over again, I have been met with below-average customer service, that consistently fails to meet even the basic standards one would expect from such a provider.

What I find particularly upsetting is Three's unforgiving and harassing behaviour when it comes to outstanding bills. Even if the balance is as low as 2?, they have a tendency to act as though the customer is in the wrong and relentlessly pursue payment - it feels like they have no sense of empathy for the other party.

As a result, I've heard from a number of sources that Three Mobile Service is significantly riskier than other providers. Their 'neck on your throat' approach to customer care means that they're quick to cut lines off or restrict services, regardless of circumstance. If you're struggling financially or simply need a little more time to address a payment, you're likely to be met with persistent calls or messages, all of which originate from call centres based outside the UK.

Sadly, I'm not alone in my experiences with Three. Many other customers have been left frustrated and dissatisfied by their poor services, which rarely leave them feeling heard or supported, much less valued. Even if you do manage to speak to a UK representative, there's no guarantee that your concerns will be resolved - if anything, I've found them to ignore my issues completely and instead, resort to petty arguments.

Overall, I would strongly advise anyone who is considering using Three to look elsewhere. Their customer service is unforgivably bad, and their approach to payments and communication is nothing short of pathetic. There are many other UK mobile phone service providers out there who are far better equipped to meet your needs - look elsewhere, and put your business with someone who truly appreciates it. The sooner enough customers take their business elsewhere, the better the chances of Three improving its customer service experience.

I have been a loyal customer of Three (three.co.uk) for many years, relying on their 321 PAYG network for my mobile usage. However, I recently noticed that my balance was disappearing much quicker than before. To my dismay, I discovered that my 321 plan had been terminated without my knowledge and I had been switched to a more expensive one. This made me realize that I never really liked Three's service as there was no way for me to keep track of where my balance was going.

After reading countless reviews, I decided to switch to 1p mobile, a provider that offers their services at an extremely affordable rate of one penny per minute, text, and megabyte of data. This suited me perfectly as I am not a heavy user of data. The only drawback to their service is that you must top up your balance with £10 every four months, which equates to just £2.50 per month. However, the benefit is that your balance never runs out and you can easily track where every penny is spent, a feature I always missed with Three.

Making the switch was easy, as 1p mobile provided a new sim card and a number to text Three for a PAC code to transfer my mobile number over to them. Although it's still early days, I have found their service to be more stable than Three's was as they use the EE network. Overall, I would recommend giving 1p mobile a try, especially if you're like me and do not use the internet much on your mobile. I only wish I had made the switch sooner!

As a person who is of an age some might say is not so young, I felt it was important to share my review of the Three mobile service. Many people my age, and even younger people, are looking for a pay-as-you-go option that doesn't end up costing you a fortune. I recently upgraded to a smartphone (yes, even at 58 years old, I am capable of using a smartphone!) and wanted a service that would provide me with affordable call rates and reliable coverage.

I had been using my old mobile phone, which charged me 30p per minute, and I rarely topped it up, finding myself using my landline for most of my communications. Then, I discovered Three and it was like a breath of fresh air. At Three, I now only pay 3p per minute for calls and get 150mb of data for free every time I top up. This amazing deal has encouraged me to use my phone more frequently for calls, texts, and browsing the internet.

Switching to Three was an easy process, I was able to set it up quickly and their signal coverage is excellent, even in my somewhat remote location in Cumbria. Three also provided me with a free SIM card and their call rates are much cheaper than even my landline. I was delighted to discover that if you are looking for a call provider that doesn't rip you off with pay-as-you-go costs, then Three is the one for you.

It's essential to mention that eighteen months in, and I am still 100% pleased with Three mobile service. They deliver a good and reliable signal, in addition to incredibly cheap calls, texts, and data costs. The website is user-friendly, making it a breeze to top up my mobile when necessary.

In a nutshell, if you are seeking an affordable and user-friendly pay-as-you-go mobile service, look no further than Three, who I rate as a five-star service.

I'm extremely disappointed with my experience with Three (three.co.uk) and wish I could give them less than one star. Recently, my phone was stolen and I contacted Three to request a replacement SIM. They informed me that I could either have one sent to me, or pick one up at a store for immediate use. Determined to keep my business running, I headed to a Three store, only to be told that it would take about two hours to activate the SIM. However, two hours later, I received a message on live chat that the activation process could take up to a full day. Worse yet, I was falsely told that my activation process would be prioritized.

My next encounter with Three proved to be just as frustrating. I spoke with five different customer representatives on live chat, and all of them gave me contradictory information. Some claimed that visiting a store wouldn't help, while others indicated that in-store SIM activations were the only solution. Each time I contacted Three, I ended up being informed of a longer timeframe. Suddenly, I was told that an unauthorized SIM had been activated on my account, and I had not requested this new activation. Despite multiple attempts to communicate that I could not access my old address, the live chat reps ignored my concerns and kept promising that an activated SIM would be delivered soon.

My frustration only grew as I visited the Three store again and was informed that the activation process could now take up to five days. This timeline was much longer than the initial two-hour activation window that was indicated by Three's own website. I let the staff know that this was unacceptable since I require my phone to run my business. In response, they offered a temporary SIM card for the week. However, this temporary SIM had a different number, so I couldn't access essential applications like Whatsapp or apps that require two-step verification. This is an unacceptable situation for a phone company in 2021. I was misled into buying a SIM that would have immediate usage, yet it took days to activate. The live chat team repeatedly lied to me, and the delay in activating my new SIM caused me significant business disruption.

As a final note, anyone considering joining Three should also be aware that their data coverage is almost non-existent in some areas of the UK, including many parts of London, the South East, Wales, and rural areas. On the whole, I found Three to be the worst phone company I've ever dealt with, and I look forward to the end of my contract so that I can leave Three behind.

I recently had what can only be described as a nightmare experience with Three (three.co.uk) and I would advise anyone considering using their services to think twice. Their customer service is truly abysmal and, despite being a paying customer, I was constantly met with apologies and false promises.

When I initially raised a complaint about their service, they offered me a measly £5 to make up for wasting over 5 hours of my time. I was so dissatisfied that I decided to take the issue to the ombudsman. Eventually, Three offered me a £52 refund, which I accepted. However, things only went downhill from there.

Despite crediting my account with £52 and refunding me the same amount via bank transfer, Three failed to apply this to my October bill of £18. Instead, they realized that they had duplicated the refund and took it from my Three account, without letting me know. As a result, I received a text message saying that I had failed to pay October's bill and that I would be cutoff in 48 hours.

Despite having my direct debit information, Three continued to falter with billing. I received a bill for £36, which I could not afford to pay upfront. When I contacted Three, they offered to take just £18 as a gesture of goodwill. However, my account still showed a balance of £36 and it took several attempts to get it corrected. In fact, I spent hours explaining my issue to customer service representatives who seemed completely clueless about my account.

To make matters worse, Three's complaints team denied that any credit had been offered to me and only offered me £5 in compensation. It was only after I provided them with screenshots and the name of the customer service representative that offered me £18 that they begrudgingly returned the money to my account.

Despite numerous attempts to rectify this issue, my account still displays a bill of £36. I simply do not have the funds to pay this and if it is not corrected soon, I will have no option but to cancel the direct debit and cancel their services entirely.

I cannot express enough how terrible the customer service at Three is. I was previously with Sky and Talk Talk and never missed a payment. Three's lack of organization is simply unacceptable. I would advise anyone thinking of using Three to steer clear and look elsewhere for mobile phone services.

In my experience, I have found that the Three network coverage is extremely poor and I have no regrets saying this. Unfortunately, I had signed up for a 24-month contract as I had just moved to the UK and had not done enough research on mobile operators. To make matters worse, I have two SIM cards with Three, which only amplifies the problem.

The network coverage is practically non-existent. Even when I am in the center of London, it only barely works. The moment I go to the outskirts of the city, such as Hamstead, Shepherd's Bush, or Richmond, I barely get one or two bars on my phone. Trying to use Google Maps while outside is a nightmare, as I have to hold my phone up in different directions to get any internet service. It's impossible to use the internet indoors, so when I'm at a restaurant, I have to Google search for images of dishes beforehand. I've heard that Three offers 5G coverage across London, but I barely even get 4G anywhere I go!

To add insult to injury, the customer service is absolutely appalling. I have tried to resolve my issues with them, but to no avail. I was given a quote reference number ([protected]), which was an absolute disgrace. Every time I complained, I was met with ridiculous suggestions like resetting my network settings, closing all apps, restarting my phone, and so on. I don't understand how, in this day and age, they can't offer any assistance without instructing customers to switch their phones off and on?

When I informed them that I wanted to leave Three due to their lack of network coverage, I was met with nonsensical questions like "What is your postcode?" I don't see how this question is relevant to the quality of service. Additionally, when I told them my postcode was Shepherd's Bush, they informed me that there was some maintenance work happening in the area, and I'd have to wait for a month before the issue would be resolved. They suggested that I use WiFi in the meantime, which was absurd.

I have used many providers in different EU countries, and nothing comes close to the terrible experience I've had with Three. If I'm complaining about the network coverage in general, why are they asking me for a specific postcode? Am I not allowed to leave my postcode area? Why did I even bother getting a SIM card if I'm just going to be stuck at home? I'm always traveling around the UK and EU, and I need internet service wherever I go.

Overall, the Three network coverage and customer service have proven to be unacceptable. If they continue to talk down to customers and not listen to their complaints, they will continue to receive negative reviews like this one.

In my experience, Three (three.co.uk) is undoubtedly the worst phone company in the world. It is an absolute disgrace and I strongly advise that you never get a contract with this company. I have had a terrible experience with them and I do not want others to endure the same fate.

To start with, after finishing my contract and paying it off completely, Three informed me that it was fully paid and closed. However, to my surprise, they still tried to charge me for services I was not even using anymore! This is unacceptable and unethical business behavior. I do not appreciate being deceived and cheated out of my hard-earned money.

The customer service at Three is also terrible. When I raised my concern, they treated me poorly and did not take my complaint seriously. I had to spend a significant amount of time and effort trying to get my issue resolved, and in the end, I still did not get a satisfactory answer.

In conclusion, I would not recommend this company to anyone, not even my worst enemy. It is important to choose a phone company that values its customers' loyalty and treats them with respect. Three has failed miserably in both regards, and I strongly suggest that you stay away from them.

I simply cannot stress enough how poor of an experience I had with Three.co.uk, which I feel obligated to share in this review. Without a doubt, they are one of the worst mobile phone networks I've ever come across. Not only did I find their customer service to be below average, it was genuinely appalling. As someone who values good customer service and support, I was extremely disappointed with the level of service I received from Three.co.uk.

During my time with this network, I had signed up for a mobile phone rental plan which left me feeling frustrated and hopeless, with no clear direction for resolution. It wasn't long before I realised that it was simply not worth wasting my time with such a subpar service. After disconnecting my service with Three.co.uk, I decided to give Vodafone a try and I'm thrilled to say that they have surpassed all my expectations. The service that they offer is leaps and bounds ahead of Three.co.uk and not once have I regretted making the switch.

In fact, Vodafone's service is so impressive that I have recommended it to many of my friends and family. Their customer service team is always courteous and responsive and I never feel like I'm being brushed off or ignored. Furthermore, their network coverage is amazing and I rarely face any connectivity issues even when travelling to remote areas.

In conclusion, I would strongly caution anyone who is considering using Three.co.uk for their mobile phone needs to weigh their options carefully. From my personal experience, I can confidently say that there are much better alternatives available in the market, such as Vodafone. If you're looking for top-notch customer service and reliable network connectivity, then steer clear of Three.co.uk and choose a more reputable provider that can offer you the service you deserve.

I recently had a terrible experience with Three (three.co.uk) and their way of doing business left a sour taste in my mouth. Firstly, when I signed up for their service, I was disappointed to find out that they did not provide coverage in my area. Despite the fact that I was paying for a service that I couldn't actually use, they still continued to charge me for it.

To add insult to injury, they then cancelled my contract without any prior notice. This really caught me off guard and left me feeling extremely frustrated as I had come to rely on their service even if it wasn't perfect. To make matters worse, they also claimed that I owed them ?400 for early termination fees. I was appalled by this as I had already expressed my dissatisfaction with their service and felt like I was being punished for something that was out of my control.

It was particularly upsetting because if I didn't pay up, it would have had a negative impact on my credit score. In the end, I chose to pay the debt even though I believed that I had a legitimate dispute with them. I just hope that the ombudsman services can hold Three accountable for their actions and ensure that other customers don't have to go through what I did.

In my opinion, Three is one of the worst mobile providers out there. They are painfully slow and completely useless. If you ever need help with anything, don't even bother calling their customer service because you'll just be put on hold for what seems like eternity and then eventually told that your call can't be taken. I've had several run-ins with them and have never once been satisfied with their customer service.

To make matters worse, during the pandemic when internet speeds were crucial, my data was slow and they didn't seem to care at all. Instead of trying to help, they just got rude and dismissive, telling me that there was nothing they could do. It's incredibly frustrating dealing with a company that shows no concern for their customers' needs.

I have to say, I am incredibly disappointed with Three and would not recommend them to anyone. Their customer service is abysmal and their entire operation seems to revolve around making money without putting any effort into actually helping their customers. If you're considering joining them, do yourself a favor and find a different provider. There are plenty of other options out there that will give you the service and support you deserve.

As a customer who has had the unfortunate experience of dealing with Three, I feel compelled to share my honest feelings about their service. Frankly, if I could give them zero stars, I would. In my opinion, the level of service provided by the company is nothing short of disgusting.

What makes it even more frustrating is the fact that the company's complaints team seems to be of no help. Every time I reached out asking for a clear, straightforward answer to my issue, they conveyed an air of disinterest and were unable to provide a resolution. I couldn't help but feel as though I was being robbed - anywhere they could, the company seemed to find a loophole or charge an unreasonable amount.

Furthermore, seeking evidence of your past transactions with them seems almost impossible. On multiple occasions, I was unable to get receipts or chat logs that I had requested, as they claimed it was due to "data protection". The whole experience was incredibly frustrating and I can't help but feel let down by Three.

In all honesty, I would thoroughly discourage anyone from considering Three as their service provider. From my experience, the company has a long way to go in terms of customer service and providing a satisfactory experience.

As a customer of Three, I would not recommend their services to anyone. My experience with them has been nothing short of disgraceful. I recently lost my SIM card and contacted them three times to replace it. However, despite providing all of my card details and even my house number, the representative I spoke to refused to provide me with a replacement because I did not have a specific password. This lack of customer service is unacceptable.

Furthermore, Three went ahead and suspended my phone number, even though I had not used my phone. Despite this, they continued to send me overdue bills. It is clear that this company has little regard for their customers and is only interested in making money. It is a dirty business that should be avoided at all costs.

I urge anyone who has experienced similar issues with Three to file a complaint with Ofcom. We, as customers, deserve better treatment from our service providers. My experience with Three has left a bitter taste in my mouth, and I hope that by speaking out, I can prevent others from going through the same ordeal.

In conclusion, Three's lack of customer service and disregard for their customers is unacceptable. They are a business that should not be trusted and avoided at all costs. It is time for us to speak up and hold companies like Three accountable for their actions.

In the midst of the global pandemic, many businesses have demonstrated incredible empathy and understanding towards the financial struggles faced by their customers. However, my experience with Three (three.co.uk) has been far from satisfactory. Despite my sincere request to reduce my unnecessary data allowance, the customer service representatives seemed to be completely indifferent towards my financial struggles. It is disheartening to note that this company seems to lack compassion and fails to prioritize the well-being of their customers.

As someone who relies heavily on their mobile network, I was hoping to receive a little bit of support from Three during these challenging times. Unfortunately, my interaction with the customer support team was anything but helpful. It is understandable that businesses are facing their own set of financial challenges, but a complete lack of empathy towards customers who are struggling seems to be unacceptable.

Frankly speaking, I must urge others to steer clear of Three at all costs. Their unwillingness to support their customers during these difficult times is a cause for serious concern. As someone who has had positive experiences with many other businesses, I cannot help but express my disappointment with Three's approach. In a world where customer loyalty is hard to come by, it is imperative for businesses to prioritize their customers' needs and well-being, and unfortunately, Three seems to have missed the mark in this regard.

I recently had an experience with Three (three.co.uk) that unfortunately left me with very little to praise. Despite making numerous attempts to get my SIM card back up and running, it has been down for the past 2 months without any resolution. This has caused a great deal of frustration, and I'm sad to say that the customer support has been less than satisfactory.

Each email response takes up to a week, which is a significant amount of time to wait for help. Additionally, there seems to be an almost complete absence of a customer support system when it comes to phone calls. Given these circumstances, it is understandable why someone would be hesitant to trust their service and rely on a support system that is virtually non-existent.

I must also point out that the only thing that seems to be working with Three is their ability to charge my account. To my surprise, they charged me for the past 2 months, despite the fact that my SIM card has been down. Not only is this very concerning, but it further adds to the general disappointment I feel towards this company.

Bottom line: If you're looking for a headache, this company is perfect for you. However, if you seek a reliable and efficient telecommunications service, you will certainly be disappointed with Three.

As a customer of Three (three.co.uk), I have unfortunately been receiving an overwhelming amount of text messages trying to persuade me to switch from PAYG to a contract. It's unbelievable how often I'm receiving these messages, with every message including an exclusive offer that will save me money. The only problem is, I already pay less than ?5 a month on PAYG, and the supposed contract to save me money would actually cost me ?7 a month. It's a math problem that just doesn't add up.

As I received more and more of these messages, I decided to look for a way to opt out. Unfortunately, the texts themselves do not provide any instructions on how to do so. I attempted to access the online control panel to unsubscribe, but to my dismay, it appears to be broken. I'm now left feeling frustrated with a lack of control over my own inbox.

I truly believe that companies should respect the privacy of their customers by providing clear options for opting out of unwanted messages. In my opinion, texts that are misleading and lack clear options for opting out do more harm than good. It's a shame because Three has many great features and services, but the constant bombardment of spammy texts takes away from the overall customer experience.

As a disappointed customer, I feel the need to share my experience with Three. In summary, I wish I could give the company zero stars. Dealing with them has been a complete nightmare. Not only do they fail to solve your problems, but they also say one thing and do another.

Today, I have spent three hours on three separate chat sessions with their customer relations team. It's frustrating because they have promised to fix my issue three times, but so far, nothing has been resolved. My advice to anyone considering using their service is to stay away from them.

It's not that their team members are impolite or unprofessional. On the contrary, they claim to understand the value of their customers and aim to fix issues as soon as possible. However, the reality is that they don't deliver on their promises. It's just a vicious cycle of false hope and apologies.

One positive aspect of my experience is that this problem arose on my pay as you go sim. I was on the verge of moving my contract sims over to them, but now I consider it a lucky escape.

In conclusion, Three has left me feeling frustrated and disappointed. I hope that they can improve their services and live up to what they say they value: their customers.