Rite Aid reviews and complaints 1
View all 478 complaintsRite Aid - Passport photos
On January 30th 2022, I came to rite aid to get two (2) photos for my aboriginal tribal nation. The store is located at 1410 Delaware Avenue Buffalo, New York 14209, store #03521.
The attendant/associate named Destiny, stated as I put my tribal headwear on to take my photos that the US Passport service will not allow me to use headgear. I stated that this is for my tribe and we are instructed to take photos with our headgear, she insisted that she can not take the pictures because the US will not accept them. I attempted to explain firmly that this was not for the united states passport. I explained I came in before and the cameras were not working, she was quick to make her own judgment and stated I was being rude and she will not take my pictures and told me to go somewhere else. The manager was extremely uptight, I stated I was not allowed to take the pictures and had to come back, it was because the RITE AID camera didn't work or wasn't charged. This staff member assumed she was an attorney and gave her own personal opinion of my situation, mind you, I was only there to take my private photos, pay, and leave. The experience seemed uncomfortable as several other customers were in the store, I felt attacked and my rights were violated.
Desired outcome: An apology, retrain their staff about human rights, teach them to be problem solvers and not problem starters. I will initiate my own private administrative process that will be sent to the store, CEO, and COO.
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