Retro Fitness reviews and complaints 1
View all 43 complaintsRetro Fitness - bully tactics
When i called retro fitness to question $15 on my credit card statement the person on the phone was extremely rude, told me to call back, when i insisted to check she assumed that must be a late fee and then finally took my information and said that now i have yearly maintaince fee. No manager was available. Then i blocked the payment and blocked my credit card. Went to the health club and informed them not to use my credit card any more as i have blocked it and wanted to cancel my membership. they said not to worry and took my phone # and said manager will call you. I reminded them twice not to use my credit card and she said ok. A week and half later with no return phone call i called them back today and the manger was was not nice at all, scolded me for being loud which i was towards the end of conversation as she was trying to scare me with different fees and collection agency etc. Then i went there to cancel again. More scare tactics and altogether took 3 months of fees saying that i need to pay this month also which i was trying to avoid and had gone to cancel before the monthly cycle began. the manager told me any of her employee could be agitated as I have bad behaviour. I guess they forgot customer service completely. When i asked why nobody called me, she said i should have called again and again till i could talk to a manager. They have finally processed my cancellation with retro. Extremely unhappy. Would never reccomend this club to anyone. They were true bullys.
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