The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - lazy owner
Since newest owner, service has gotten just terrible. Loss of customers too. Not open during their own set business hours. Example: Weekdays open until 6pm according to the sign. But you get there at 5:40...and they are closed already and long gone and do not care. And it is not 'now and then' but the majority of the time. If you don't get in there by 5:20, you can just about forget it! The front door lock is faulty but they don't bother to replace it. The Carpet is dirty but they don't clean it. It smells like garbage in there. And if you mention any of these things to them they just shrug and laugh. They do not care at all. The owner, Phil, is rude and lazy and has no idea what he is doing and he does not care to bother to learn at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
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This is probably the result of the owner not being able to make any money at this business. If you know they close early, probably best to go there before 5PM to eliminate any issues. Often these types of problems arise from unrealistically high customer expectations. Remember the owner makes no money is you are just dropping off a UPS parcel.
If you made zero money and had to do work for UPS with almost no compensation or benefits, how would you act? There's a time when every owner knows in his or her heart that they've been dupe by UPS.