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Caribbean Airlines - caribbean airlines flight 10/14
It's not such a good morning but am here complaining that my (83) yr old grandma has been treated very unfairly by your airlines for (3) days to travel out of jfk to mbj, first flight time change then no flight at all then to be put on a flight on 11-11:19 for 6:45 am upon reaching airport at 3:30 am to find out flight had been cancelled with no calls no emails no message which I think is very unacceptable the lady is (83) yrs old up that early to being told your flight cancel, on top of that I have work for 7 am I have to call cancel my shift in order to see her through this is beyond unbelievable then a kind lady actually y'all have one kind lady who sees the state of the senior lady stress get her on a AA flight ... which by the way is being delayed as am writing this ... then was charge all of $70 for the luggage plus (3) days of suffering not knowing what next with this airline... it's really sad to know I have to loose a day pay struggle with my (83) yr old grandmother to being treated like this .. you all have to give me some form of reimbursement please you can all email me at [protected]@gmail.com or call [protected] ... I will be following up with this complain PS I will never recommend this airline ever
The complaint has been investigated and resolved to the customer's satisfaction.
We note your complaint submitted on this forum.
However, Caribbean Airlines has its own complaint portal. We kindly ask that you visit www.caribbean-airline.com/customerexperience to submit your claim to us.
Upon receipt one of our officers will be in contact with you.
Thank you for cooperation.
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