Gymboree reviews and complaints 1
View all 82 complaintsGymboree - stole money
I stopped going to gymboree in Dec 2010 as I was pregnant. Everyone at gymboree knew I was pregnant, I received a phone call from one of the teachers asking why i wasnt there, told margaret that i was giving birth soon and I would no longer be back. I was not told of any cancellation that i had to make. Common sense would prevail if there was something that needed to be done to ensure that i am not further charged i should have been told. January comes and I am charged another $110, mind you i have not been there in over a month. I have been calling to speak to Erin and no one has called me back. I emailed as well with no response.I have called the customer service number and supposibly they have been sending information over to the franchise and have has no call back since.Gymboree took money that they have no right to, nor was I informed of any such policy. I no longer like this place, all i want now is my money back and the courtesy of a phone call from the owner as i originally requested. Bad customer service and bad treatment along with word of mouth a business will not last very long. I will be expressing my displeasure to other mothers so they don't go through what I did with this lousy place.
thank u
The complaint has been investigated and resolved to the customer’s satisfaction.
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You have to read the contact very carefully. It's asking for at least 30days notice if you want to cancel. If you want to suspend your membership, you have to pay a processing fee. All these fees, fine prints, and unfriendly and unprofessional front desk staff are not worth the money nor the headache dealing with the billing. Stay away
Hi Lauren,
We responded to your inquiry as quickly as possible and through communication with you and we know that this complaint has been successfully resolved. Serving you and your child and insuring your satisfaction with your experience at Gymboree Play & Music in Bayside is important to us. You can email us at baysideny@gymboreeclasses.com if we can do anything else for you.
Best - Gymboree Play & Music of Bayside, NY