Hotels.com reviews and complaints 1
View all 960 complaintsHotels.com - website small print had critical info, but located at bottom or long page
I, an almost 80 year old, overlooked the fact that payment is in CASH ONLY. I had filled out credit card info on hotels.com but didn't notice that "Your card won't be charged - it's only needed to guarantee your booking."
The result is that at about 9 pm I didn't have the cash and was told to leave. After a long day, with about 3 miles of walking from event to event, I was too exhausted to look for an alternative. So I took a taxi to La Guardia airport. I slept at a table in the food court until early the next morning when I was able to book an earlier flight home.
The only positive in this experience is much more sympathy for the homeless!
Hotels.com — Website SMALL print had critical info, but located at bottom of long page
I, an almost 80 year old, overlooked the fact that payment is in CASH ONLY. I had filled out credit card info on hotels.com but didn't notice that "Your card won't be charged - it's only needed to guarantee your booking."
The result is that at about 9 pm I didn't have the cash and was told to leave. After a long day, with about 3 miles of walking from event to event, I was too exhausted to look for an alternative. So I took a taxi to La Guardia airport. I slept at a table in the food court until early the next morning when I was able to book an earlier flight home.
The only positive in this experience is much more sympathy for the homeless!
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