TD Bank reviews and complaints 1
View all 462 complaintsTD Bank - Their unprofessional service
I walk in td bank today as a new customer planing to open up a new bank account with 500 dollars cash in my pocket. As I walked in, I was approached by a gentleman who asked "what can I help you with?" when I explained to him why I was there he said to me that I would have to open the td app site and fill in my name & number. I then began to ask him, as I was looking around the empty bank with just two customers ahead of me, why the site?... Can I just sit and wait to be called?... He says no, you need to go to the site and fill in your name and walk around the neighborhood till we call you on your cell phone. I have never heard of this type service so I did what he asked. 3 hours went by without a single call as I was roaming the area in the 90 degree heat on this day of jun 7th. I then decided to go to another bank near by that excepted me right away. If this is your procedure in handling new customers, then it really should be changed.
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Oh, Sir, this is TDB's Standard Operations Procedures, (SOP). You are blessed to have them not ask you to vacuum the floor.
They grow by acquisitions rather than hard work, touting themselves as the "Most Convenient Bank."
That Convenience, wait- opening on Saturdays and Sundays. That is it. They totally ignore its piss poor, current, Untrained, lying, misdirection's Representatives. Then escalating to the, Untrained, lying, misdirection's Supervisors. Then waiting for 24-72 hours for a Manager to call. In short, they are 24-72 hours behind and one has a 10% chance of ever getting a call.
Canada is a lot more a tuned to the customers requirements.
That's disgusting. Wow!