TD Bank reviews and complaints 1
View all 462 complaintsTD Bank - disappearing deposits
Deposited a check yesterday morning (Friday 11/27/2009) at the 136 Margaret St., Plattsburgh NY location, and immediately checked my account balance: the check was there, I was happy.
This morning (Saturday), I find that my account is overdrawn, so I check my account both online AND on the phone (and I called the numbers for both the automated service AND the live representative) and the check is no longer there. It simply disappeared. There is NO RECORD of my depositing a check yesterday morning; it's not in my Account History or in my Pending Transactions. The check simply doesn't exist, according to the numerous representatives I talked to over the phone.
Luckily I have my teller receipt AND a mini-statement from the ATM showing the check, and will be bringing them down on Monday. I can't wait for the runaround and double-talk I'm SO used to getting from TD. As soon as they fix this and put the money back in my account, I'm closing the account and putting my money into Key Bank.
This isn't the first problem I've had with this bank. They've been regularly charging me overdraft fees when my account isn't overdrafted, and then the FEES cause me to be overdrafted, resulting in MORE OVERDRAFT FEES. I never ever had a problem with this bank before the merger, but now they're messing up my account on a regular basis.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest TD Bank Reviews
Mortgage loan Minimum charges adding up Claim investigation department Transfer of money from my TD checking account to my account in Germany Maintenance feesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Why am I getting blank checks with my name, address, a wrong phone number, and a debit card from a bank called TD Bank that I never ordered?! I have never heard of these people!
I am having this exact same problem, except that I don't have my teller receipt, unfortunately.
I also have had problems with outrageous, stacked overdraft fees. I opted out of their new unlimited overdraft program, in which you can continue to overdraw as many times as you'd like, back in November. Come late December, I had another overdraft issue and they revealed that they'd never put through my opt-out request, despite making a note of it.
They refunded two of the three new overdraft fees and claimed that the last one was non-refundable, until I complained at a later date. Still, hearing "we messed up, now you pay for our mistake, " is not a real incentive to stay with them.