The Salvation Army USA reviews and complaints 1
View all 743 complaintsThe Salvation Army USA - wrongful pickup by truck driver
I had a scheduled pickup on 2/4/2016. The time slot was from 9am - 4pm. Online I left instructions for the driver saying 'Apartment on 4th Floor - 1st door on the left side of elevator #4A'. I wait the entire time patiently for this pickup. I received a voicemail on my phone at 1:53pm saying that the driver can not enter the building - so I have to call to reschedule. I call back at 2pm inquiring about the whereabouts of the driver? Why didn't he use the intercom so I could buzz him in? Why wasn't my cellphone contacted in advance to be known of his arrival? All of the above questions were unanswered and I was told to wait till 2/8/2016 for another pickup. The driver wouldn't come back to my address for a proper pickup and the representative on the phone did not apologize or answer my questions for why the driver did not attempt to use the intercom to enter the building or why I wasn't previously contacted. This is unacceptable, The Salvation Army should not be this incompetent. I've donated several times before by way of pickup and this has never happened before - living at the same address.
Latest The Salvation Army USA Reviews
Multiple workers within the stickney Manhattan store Clothing program No Tag No Sale! Not getting picked up for church. Like we have been doing for years. Expired food and poor customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!