TouchStone Research Group reviews and complaints 2
View all 10 complaintsTouchStone Research Group - DD214 Information
Hello, I placed an order for a copy of my DD214 along with a Veterans ID Card on 2/27/2020 and have not received my order. I have contacted the company through their support department recently (again) but have not received a reply.
See attached image for a copy of the entire process.
The Attached image explains the steps I went through to rectify the problem. The rep and I emailed a couple of times and I understood the pandemic did play a role in the initial delay. But I paid for this service in February and still have not received what I ordered. My biggest issue is the lack of communication and follow-through so I would like to be reimbursed so that I can re-submit my request through another vendor. In other words, I don't want to pay twice for something I already paid for once.
Everett
TouchStone Research Group - DD 214
i ordered a copy of my DD 214 on December 16, 2015. The order number they assigned me is 62798. On December 18th they withdrew $97.85 from my checking account and as of 1/11/2016 i have still not recieved my document. Ihave tried to get in touch with them and have been unsuccessful. They need to do what they were paid to do or refund my money. Sincerely, Danny Hennion email...[protected]@yahoo.com
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Did not receive my DD214 Veteran record (vet rec) card DD214 Information touchstone military research DD 214Giving a Voice to Consumers
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