Marshalls

I purchased items from Marshall's at 9210 Rockaway Blvd, Ozone Park, New York 11416 on 12/21/2021. I paid with my HSBC Premier World M/C Credit Card. Total charge was $257.58.
As I was about to gift wrap the PJ pants I noticed that the Alarm was still attached to the pants. The next day I returned to the store to get the alarm removed. I couldn't find my receipt. They bluntly refused to remove the alarm without the receipt. The item cost was $9.99. I showed them the charge on my credit card on my phone. They looked through their computers. I gave a time range and the dollar amount and yet they couldn't find it. They didn't offer to keep the item and give me a store credit. In fact they gave me no solution and told me I must produce the receipt. After spending like half hour there without a resolution I left. I was very hurt and disturbed to say the least. I came home and searched nook and cranny for the receipt I eventually found it folded up in my bag. So I went back to the store, produced the receipt and the kind cashier removed the alarm meanwhile while the cashier was removing the alarm another cashier loudly told her to make sure she matches the item correctly. I was appalled and hurt as they made me feel like I was a theif. Your employees need training on how to deal and manage complaints. You should never have a policy especially in retail where the customer has no recourse if they lose their receipt.

1/14/20 1300hrs at 9210 Rockaway
I Came to store to buy multiple items, in particular 2 black, white and gold marble bathroom rugs (item # unknown) and while at check out notice the identical rugs have different prices (one 19.99 and the other 29.99).

My cashier inquires with another store representative that works in that section, by the name of Tanisha, and said employee Rips off the PRICE tag of 19.99 and states that both are 29.99 the store made a mistake with the tag.

I refused to be charged a "verbal price" and asked if I can be honored the 19.99 prices that the rug had, not the higher price as it wasn't my fault the rugs were marked incorrectly.

In short Tanisha was very unapologetic with the mistake Marshall made and wanted me to pay the higher price for both rugs. Tanisha ignored my concerns and just said "we can't do that, it's 29.99 not 19.99, it had the wrong price"

Supervisor, Farrna, then came to area and agreed that the rug should be given at the price that was marked. But at this point, with the lack of professionalism and concern from Tanisha she would deter customer from returning to said location. I had already immediately returned all items and vowed never not to return to this location if this is how customers are going to be treated.

Please Inquire
More professionalism and pricing errors should be handled better/ throughly.
Isaura Hernández
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[protected]@gmail.com