Bally Total Fitness

On aug 23 2010 at approximately 4:30 pm I walked into ballys at rockville center with my wife and 2 children. I was hoping to work out with my wife and leave my kids at the kids club. The gentlemen at the front desk informed me that my kids would not be able to stay at the kids club because the kids club starts at 6:00 pm. I explained to the gentleman at the front desk that if they could please let me leave my kids at the kids club and I would check up on them, this is something that this gym has let me do before. The gentleman said he could not help me, I then asked to speak to the manager whos name is Brian Miller. I asked Mr. Miller if he could consider this because this is something that they let me do in the past. Mr Miller was very arrogant and discourtious, he told me that never happened at that gym, basically calling me a liar. Mr Miller told me he was the manager there since october, I told him that this courtesy was given to me last summer. Mr Miller did not care or speak to me in a respectful manner, he told me that the kids club started at 6 and he did not want kids in the gym. Mr Miller then became irate because my wife took the kids to see the pool he said "there go your kids walking around the gym thats a problem" I told him that my wife took them to see the pool and that she was a member when he stated with a very bad tone that he didnt see my wife. Ive been a member of ballys for 13 years and I never had a problem. I know that ballys has its rules and regulations but the way Mr Brian Miller was very unprofessional. He never even bothered to ask me for my name. I feel that a gym that welcomes kids to there gym should be a little more considerate and thoughtful on the way they handle kids and the parents that bring them. Mr Brian Miller left a sour taste in my mouth and I am honestly considering canceling my wife and my membership and going somewhere else where I may be treated with more courtesy and professionalism