Tim Hortons reviews and complaints 1
View all 3015 complaintsTim Hortons - Never receiving a order
I use the Tim Hortons app I put an order through it said 40 minutes I waited for my water. It says it was delivered. It was never delivered. I called Tim Horton on 1700 Richmond Ave., and spoke to the manager the guy he automatically started yelling at me and saying that there’s no water here and I did not order. When I told him I did order, he kept yelling at me demanding that I tell him who I order through. I told him I ordered through the app and he said that I had to have ordered through Uber or DoorDash. I said I can provide a number of the order and the time and that I just want my donuts because I spent $33 on donuts and I didn’t get them. He screamed at me and was very rude at the top of his lungs saying that I’m not getting an order that I didn’t put through. I said I will go there and provide my receipt that I just want my order. He just kept continuing, screaming at me louder and louder and getting more rude as everybody stares at me because they can hear him over the phone never in my life have I had customer service as rude as that. Please handle the manager in 1700 Richmond Ave., Staten Island, NY he is very rude
Desired outcome: Lost out on money
Latest Tim Hortons Reviews
A cozy spot for your coffee and donut fix products in same bag/store dirty/server impolite pricing structure at different locations in same town Have gotten sick 3 times from a coffee and tea from same location Drive-throughGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!