Pearle Vision

Went to a Pearle Vision Center at 23 Central Park Avenue, Yonkers, NY 10710 on Friday, April 9th. I confirmed that they were covered by my UnitedHealthcare Advantage plan. The optometrist, Bindi Patel, was on their list of participants. She was wonderful! However, after the exam the person at the desk requested an insurance co-pay of $30.00. Not being clear about this, I paid it. I was then told to choose a frame for prescription lenses that required a tint. Although I knew the frames would be covered up to $300.00, I was told that the lenses would cost $140.00. I was under the impression that there would be no charge for the lenses and did not get the glasses. When I returned home, I called UHC Advantage again and inquired about the co-pay that I was charged and the $140.00 cost. UHC said there should have not been a co-pay for a routine exam and that the glasses, even with a tint, should also have been covered. I will not be filling the prescription at Pearle Vision. Just do not want to go back to this unpleasant location. I would like to be reimbursed for the unauthorized co-pay of $30.00. The staff there looked up my insurance, so they should have known that $30.00 was not required. Thanks. J. DeMarino. [protected]@aol.com

I purchased a pair of glasses from Pearl Vision. My card was swiped for the complete eyeglass purchase. The management called me the next day, while trying to complete the order and notified me that I owed a balance from the last purchase I made their a year ago. I asked how were they able to take my payment without notifying me of that. I asked was there a different management there and different software that pearl vision have now that they didn't have before and they said yes. I'm complaining because I had to cancel my order for my new glasses and pay the balance that I owe a year ago. I think it's unfair for me that pearl vision allowed me to pick up a pair of glasses without notifying me that I had a balance. I also asked that if I had a balance. One suggestion I would like to make is to have PV notify the customers that after a certain time(5pm) there purchase will not be processed until the next day, so that they will know whether or not there is a discrepancy with their purchase.