Pearle Vision

I was in Beavercreek, Ohio store on 9-4-21. I made an appointment and was told 9-4-21 @4oclock, this was on 8-30-21. When I arrived on Saturday the 4th filled out paper work was told DR would be with me shortly. Took paper work up, was told by Robin paper work looked good. Then moments later I was told by Robin my appointment was 9-11. Why I was lied to upsets me. Robin told rudely and repeatedly that Dr was really booked. No apology. I was then told by a male associate we close at 5. I was prepared to spend lots of money, but it will be at Lens Crafters. You just lost a very good customer, make that 2 customers, my husband will no longer buy glasses or have eye exams done at this location. Why I wasn't told my appointment was on another day when I arrived is a mystery. Was handed a clip board and told to fill it out paper work. Seems like one moment I had an appointment and it was rescheduled. I guess your staff didn't want the over time. I will not recommend Pearl Vision to anyone.