Family Dollar

I use to live in the area that this store is located in for a while, in all the years that I lived in the area, and of all the times I've been in this store, I have never experienced the level of ignorance that I experienced yesterday.

I stopped into your establishment in a hurry sometime between 3-4:30pm yesterday (07/16) to purchase some sweat pants for my father who is ill and was waiting on me. FYI, I've stopped going into Family Dollar stores recently because the service and/or the store is just terrible, however, your store was the only place around there that sold clothing items & I was in a rush. I proceeded to the check out area, the cashier looked right at me, and continued to stock the shelve right by the register for a while. When she was finished taking her time stocking, she just pointed at the register, no words. I was already standing at the register to be rung out so I don't even understand why she did that. She then snatched the pair of pants & shorts I had sitting at the counter & proceeded to ring me out. She then said, "You're going to get a whooping", I said "Excuse me?", she repeated it again and then stated "you brought me something with no tag on it!" w/ an attitude. I was appalled at her statements, as if its my job that the store is sloppy or my fault that the item has no tag on it, and the fact that she felt the need to disrespectfully talk to a customer in such manner. The store, by the way, is trashed w/ items thrown/scattered everywhere, tags all on the floor and is just dirty throughout!
She then called the store manager over to ask her how she should resolve this. The store manager tells her to use the sku, the cashier did not even know what that meant. How do you work in a store and just not know what a sku is?!?! This cashier was not new! Then they flipped the pants around for several minutes as if the tag was just miraculously going to appear on it INSTEAD of grabbing another similar item in a different color OR instead of grabbing the sku # off the shelve to ring me out. The store manager then proceeds to tell me, "..was there another pair?" AFTER she heard me tell the cashier that those were the last gray pants, so I stated it again "these are the last gray pair but there are black ones left", she then tells ME "..then go get it!".
Wouldn't your employees know the store better than a customer? Isn't it within the cashier and/or STORE MANAGER'S job description to assist the customer in a reasonable manner?
Now I've been a cashier, store manager & even a district manager for years within the retail industry and I have never seen/had such a rude, ignorant and just undeniably lazy service before. This location, by far, has drastically deteriorated in condition & customer service throughout the years.
This is why I will never return to one of your stores again, I've just had enough! Every Family Dollar store I've been to within the Garfield/Bedford/Parma areas are trashed/sloppy, dirty and have rude/disrespectful employees. Judging by the complaint board you guys got going here, safe to say your standards for hiring employees across the board needs to be reexamined & raised. Although you may not loose sleep because 1 person says they won't go into your stores, however, its the principle of the matter and its clearly evident that your corporation has no standards and without standards, your company won't have longevity.