Kroger

I shop at the north bend road location, and every time i go i have to use a double cart, because i have twins. I have had to clean leaves, and always have to dry cart off. It's not because they are in the cart corral, but because they put them outside. As a parent of twins, i don't have the time to dry or clean the cart before putting child in. Other stores keep these carts inside for the convenience of their customers. At this location, they are kept outside. What is the sense of having them, if you have to clean or dry them?

Today, 12/29/18, 1:30 pm, AGAIN despite numerous requests there are no shopping baskets at the far West entrance. For months now and since your recent remodel of this location there has almost NEVER been shopping baskets at this entrance.
What aggravated me most today is when your customer service staff tell me where to go to get a basket but do nothing about solving this ongoing issue like moving baskets for customers to this location. Especially when this employee appeared to not be busy. In the recent past I have taken time, like today to send this complaint and for a day or two there are baskets. However, today I hunted down a Store Manager I believe his name was Shawn. Your manager said he could order more baskets finally! My concern is if he really does it. Every time you say you will fix problem but here I am again. Please let me know when you really finally get more shopping baskets for customers so I can come back. I am very disappointed in the effectiveness of your complaint follow up. Thank you for your attention. I regret that your business has responded so poorly in the past to this request. I have never experienced this issue at any other Kroger location.
Respectfully, David Carroll, 513.541-8950, [protected]@Gmail.com