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American Electric Power Company [AEP] reviews and complaints 1
View all 55 complaintsAmerican Electric Power Company [AEP] - Outrageous cancellation fee
My county (Richland) advised us to sign up for this low cost electricity. I found a green provider of electricty and cancelled AEP. Then then sent me a bill for $100 as the cancellation fee. Don't use them. They are too cowardly to take their chances in the private marketplace and so must guarantee their profits this way. CEO is James C. Peterson.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Aep said up to 30 days for refunded deposit money after denying services what a shameless act because of someone else old bill well it's not my bill
I have talked to billmatrix and was told it would be 7 to 10 days to refunded my deposit money I explained that I have 4 children and no money it's tied up with billmatrix so there here no power and I'm single mother who is trying to get my money back to take my children were there's power
Cassandra,
We would be happy to talk to you regarding your concern with AEP Energy. You can reach out to me personally at fwillson@aepenergy.com and I will do what I can to help resolve this matter. We value you as a customer and will work hard to keep you.
If we can't, then we will do what we can to have you leave with a positive experience. I'm sorry that hasn't happened yet but I will do what I can to correct it.
I also wanted to let you know that AEP Energy has a program that not only offers Green Energy but donates a portion of every account back to Green Energy Ohio. You can learn more about it here: http://www.aepenergy.com/geo
I hope this response shows you that we do care about your concerns and will work to resolve them. I look forward to hearing from you.
Sincerely,
Frank Willson
Vice President of Marketing
AEP Energy.