US Bank reviews and complaints 1
View all 861 complaintsUS Bank - The way I was treated as a guest
I use this bank all the time to withdraw money for my employees. I was having issues with the atm so the clerk said try using our cash advance system. I gave them my I.D and bank card. The lady said she ran my card and it declined. She didn't even ask me for my pin. A man and a woman was talking and I could hear him say did you ask for the pin. The only thing they did to help was walk over and say it was declined again. you could clear as day tell they felt I was trying to scam them. I even gave my I.D and my name was on the bank card. I feel so disrespected especially because I always use this bank to withdraw money because us bank does not charge me. As they handed me my card back I went back to the atm and tried again and I was able to withdraw money with no issue the second time. I went back to the desk and asked them for the slip that said the card was declined and you could see the guilt look all over there face from them thinking I was lying. I am a general manager and to be treated that way is humiliating. Especially when they had smirks on their faces. no one offered an apology or anything.
Latest US Bank Reviews
Banking information Service Payments not received/closed account all due charges paid Hire people that work there in the us. I'd rather wait longer than this Where do I even begin?Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
When a card is run for a cash advance, there is no PIN required. A teller, or for that matter a store clerk or a waiter at a restaurant, should never, ever ask you for your PIN. There was no reason for the teller to ask you for a PIN. Just because others in line made a comment about asking for a PIN does not make it factually correct. Did you request the same dollar amount from the teller that you ended up getting from the ATM? This seems like an issue that you should ask your bank (the card issuer) about. Were you polite and calm when speaking with the tellers?