Ardent Property Management

Long story. Where do I begin? In July we sold our home, and we are in the process of building our home. So in the mean time we need a place to rent. We shopped around and settled on Gage Crossing an (Ardent community) Avery Rd. After speaking to the staff and checking the place out we were sold. Boy were we fooled. About a month into our stay, we started experiencing trouble with our neighbor. Noise noice and more noise. At first we started by trying to handle this issue on a personal level. Only problem was the tenant avoided me. We attempted multiple times to make contact. After that failed we reached out to the leasing office. Our RSA arrived found our complaint valid. He told tenant to lessen the noice. All good now right? No! The inconsiderate tenant amped up by purposely yelling slamming stuff, and jumping up and down. Childish reaction. I reached out once again to their leasing office. I was told if it continues that my only recourse is calling the police. So of course the noise continues till we hot a boiling point. At the end of September my pregnant wife is woken at 3:00 in the morning by yelling and screaming. We had enough. So we called the police. They showed up and spoke with the tenant. As soon as the officer left, a screaming match broke out between tenant and someone else. He was screaming about going to beat some one up. This went on for awhile and we called once again. This time the officer could not reach tenant. We recorded the event and showed it to the officer. He informed since nobody would answer the door that he could do nothing. We immediately reached out to leasing office, provided evidence and waited. The noise stopped for about 2-3 weeks. Now it has started again and the office says that the rsa must witness the tenants actions. So this weekend when it started again we reached out to our RSA. Informed me that he could not do anything more and to call police. Since this has been going on we have documented and recorded the disturbances. Tina the manager of this complex told me nothing can be done because RSA didn't witness the last incident. I informed her that he said he could not do a thing. Now the office is asking for mediation. What is there to mediate? I reach out to a law office. Provided them with information. Says its a slam dunk. Just hate having to pay for legal assistance. It's ridiculous that I will be out money, because this place can't do its job correctly. To boot we found the tenant has a long criminal record for theft/drug possession/ domestic violence and has been evicted in the passed! We were promised that all applicants had extensive back ground checks to keep trouble out! BEWARE RENTING FROM ARDENT COMMUNITIES!