Menu
For Business Write a review File a complaint
CB Casual Dining Red Lobster 5701 Youngstown Warren Rd, Niles, OH, 44446, US
Red Lobster company logo
Red Lobster
reviews & complaints
Red Lobster company logo

Red Lobster

5701 Youngstown Warren Rd, Niles, OH, 44446, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
ComplaintsBoard
J
10:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Lobster - Messed up my pickup order and messed up again when I returned

My wife and I ordered 3 appetisers, one bowl of soup, and a piece of cake last night from your store in Niles, Ohio. Stupidly, I didn't check the bag and when I got home, found that they left out the soup and cake, which were not cheap. She called and they asked me to come back to get the remaining items and they would throw in a salad and some biscuits. I went back to the restaurant and, after letting the hostess know who I was, I took a seat on the bench. After 10 minutes, a couple came in and sat at the bar where they ordered some drinks and appetisers. After 20 minutes and no one at the register to complain to, the patrons got their order of appetisers brought to them. 5 minutes later, I flagged down the bartender and loudly asked if there was someone who could help me. He went back to the kitchen and then informed me that they were still bagging up my order. 25 minutes for soup and a salad? 5 minutes later the cashier brought out the bag and handed it to me, no apology offered. Needless to say, I was not very happy.

The restaurant was not very busy on a Sunday night, but I was amazed that the cashier only appeared every 10 minutes or so to cash someone out. Had I not gotten the bartender's attention, I would probably still be waiting there as they obviously forgot to put in my order.

Desired outcome: My time and gas were wasted and I got no apology.

Read full review of Red Lobster
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.