La Quinta Inns & Suites

I stayed at the La Quinta in North Olmsted, Ohio hotel ID 52989

from 4/05/19-4/07/19. We booked through booking.com Upon arrival we were put in room 226 where the window didn't lock and the phone didn't work. I went down to the front desk where the manager came up and looked at the window and couldn't get it to lock so she said she would send maintenance up. It was almost 45 minutes before maintenance came up and he also couldn't get the window to lock and said he would come back and see if he could install another lock. I then called from my cell phone to the front desk and asked to be put in another room or we were checking out. They switched us to room 202 where the window did lock but the phone again did not work. We stayed instead of going through the hassle of finding another hotel. However this hotel looks recently remodeled but the floors in stairwells and elevators are sticky and the hotel appears to be unsanitary.
Fast forward to Monday - I see two charges pending with my bank for the amount of the stay. One was 197.12 and one was $195.72 and we also had snacks of 13.50. I called the hotel and told them about the double charge and they said that it was only a preauthorization and it would not be released through my bank. However 3 days later I check my bank account and all charges were released. I called the hotel and they said they only showed the charge for 197.12 and the 13.50. So I had to call my bank and dispute the charge which will take 45-90 days. I was told several times during our stay that they had new computer software and were still learning how to use it. Every single time we were in the lobby I saw people complaining at the front desk. This was the worst hotel I have ever stayed at. I hope you look into these matters and resolve them quickly.
Jennifer Koski