Menu
For Business Write a review File a complaint
CB Restaurants and Dining Texas Roadhouse 100 Mall Dr, Steubenville, OH, 43952, US
Texas Roadhouse company logo
Texas Roadhouse
reviews & complaints
Texas Roadhouse company logo

Texas Roadhouse

100 Mall Dr, Steubenville, OH, 43952, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
3:00 pm - 10:00 pm
Tue
3:00 pm - 10:00 pm
Wed
3:00 pm - 10:00 pm
Thu
3:00 pm - 10:00 pm
Fri
3:00 pm - 11:00 pm
Sat
11:30 am - 11:00 pm
Sun
11:30 am - 10:00 pm
ComplaintsBoard
S
7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse - Food & Manager

Today 3/25/24 at 6:39 at the Texas Roadhouse @ 100 Mall Dr Steubenville Oh we had the worst food & manager. First off our rolls never came until we asked for them. Then our food is brought out 2 of the steaks that were to be medium were raw & one was suppose to have jack cheese. Sent one back to be cooked longer & mashed potatoes were so cold butter would not melt. The other my daughter decided to bring hers home & cook it because my sons never made it back to the table. Then upon cutting into my chicken the one side seemed cold so I turned my plate to cut from the thicker side & realized my chicken was raw. I mean raw. So when the waiter came back we asked for the manager to be sent over so we could address it with him. At that time I told the waiter it was not his fault don’t feel bad he didn’t cook the food. Was very nice & polite. I assured him we were not mad. Then the manager comes over & proceeds to tell us we were not going to be “beating up his wait staff”. I told him we did not we were very nice about the whole thing & he still spoke down to us & made a seen. I did inform him I get sick over eating raw chicken I was sending them the bill. He then asked if I wanted my baked potato off the plate that had the raw chicken on it. Really? I have never had service this poor ever nor had a manger speak to me the way he did. I was not upset in the beginning but I am now after the way he treated us. I will never return there again! You can clearly see in the pictures this was no over reaction on me & my families part. Then still charged $95.25 for the meal.

Confidential Information Hidden: This section contains confidential information visible to verified Texas Roadhouse representatives only. If you are affiliated with Texas Roadhouse, please claim your business to access these details.

Read full review of Texas Roadhouse
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.