Farmers Insurance Group

I had recently sold my house in Muskogee, OK, 717 30th St, and cancelled my policy on 8/31/2020. I received a refund check and it was written to my husband and son, Richard Erdman and Jacob Erdman. The premium was taken from the mortgage holder each year from our account under the names of Richard Erdman and Debora Livingood. When I called to get the check voided and reissued in my name and Richard Erdman on September 9, 2020 I spoke to 4 different people who kept transferring me around just so I could be told because the account is now closed they cannot change the names on the check,
My son Jacob should not have been on the check as he was only a resident. He lives in Oklahoma and we live in Colorado. So to make things worse is that we would have to somehow get to Oklahoma to have him sign the check with both parties present. This is not going to work. The check should have been made correctly to Richard Erdman and Debora Livingood and is only good for 90 days. We may not be able to get there before the 90 days is up.