Nissan reviews and complaints 1
View all 785 complaintsNissan - customer mistreatment
On 12/19/08, The Internet Salesperson lead us to believe we were buying a New car. We found out while during the finance paperwork that the car had 6000 miles on it. We were told that the sale price was $35, 124 but the same salesperson had put this car on the internet as a Manager Special, weeks before at $31, 542. We bought at $30, 124, thinking we had made a good deal. The finance person also tried to stick us with a $2400 extended warranty that we did not authorize. We then found out that it was not the Gold Preferred but just the Gold with a $50 deductible. She told us it was the best warranty and she gave it to us at their cost. The dealer gave us $1500 off after we found out it had been used as a Demo. We drove this car from 12/22/2008 until 01/15/2009 without the paperwork being completed. We finished the paperwork on 01/19/2009. My wife is so unhappy with the way we were treated, she says she will never like this car. The only reason I bought this car, it was her Christmas gift and equipped exactly like she wanted. We have already had to have the Rt front Strut replaced due to the car pulling. My wife is afraid of what might have happened to the car during those first 6000 miles.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Please purchase all vehicles from Hudiburg at your own risk! The following is what happened to me.
- Purchased a truck from Hudiburg
- The battery died the very next day on the way to take my trade in to them
- Once we jumped the truck and got it started the ATF light was on and it kept flashing saying that it was in 4-wheel drive
- I Took the truck to Hudiburg and they attempted to charge me $2, 200 for a transmission
- I explained to them multiple times that it seemed very odd the transmission would go out when the battery died, but they were - absolutely certain that it needed the transmission replaced
- 4 hours later after much debate, Hudiburg said they would fix it for $500
- They explained that they were replacing the transmission and it only takes a day once they get it in
- Waited 1 week and never received a phone call
- Ended up having to call the General Manager in order to get a response from the service department
- Was then told the transmission got shipped to the wrong location
- 1 month since purchase, I finally am informed the transmission had been replaced (never received a call, had to continually them)
- I go to pick up my truck and it has what Hudiburg estimated to be $3000 dollars worth of hail damage
- Hudiburg refuses to fix the hail damage or drop the $500 for the transmission
- General manager refuses to help me so I spend the next month talking to an attorney
- Meanwhile Hudiburg runs my trade-in through the turnpike 4 times, a total of $225 in fines
- Hudiburg finally drops the $500
- 2 months since purchase I go and begrudgingly pick up the truck because I need it
- Once I get the truck I find out the tow package has been removed, not the hitch but the entire receiver assembly!
- Also the transmission still isn’t fixed, sometimes it won’t go into drive and the 4lo light occasionally blinks when driving down the road
- Now when I try to call to talk to the general manager I am told that he is out of town or get voice mail.
If you have had an issue with Hudiburg please go to www.hudiburglar.com and tell your story