Pei Wei

Today amongst many other days I spent 20 minutes of my lunch break traveling to Pei Wei and waiting at the door while the employees look at me and then other people wondering why their doors are locked. I arrived at 11:10 am and the hours posted are 11:00 am, but the doors were locked. No sign on the door with an explanation just several employees rushing around and trying not to make direct eye contact with us. I finally got a young ladies attention and asked why they weren't open yet she shrugged her shoulders. So I then asked when would they open and she had a conversation with someone in the kitchen for several minutes and then said 11:30. Myself and several other people just walked away.
I visit this location several times/month because of the proximity of my job as well as my home. 90% of the time they are never ready at 11am, which is when they open. There have been times that I'm the first in to order but they are so unorganized with online orders that I have to leave without eating because it's taken so long to get my order. Other times the soda, at 11am, is out of 50% of the flavors, the sauces, plates, napkins etc., haven't been put out for the day. Or the tables and windows are smeared with food as if they weren't wiped down the night before. I can't understand why it's ever in that condition if they are just opening for the day.
With the amount of physician offices, hospitals, banks etc in that area I can't believe the problems there haven't been rectified. I won't be visiting this location anymore, it's too much of a risk to take on a lunch break. You never know what you are going to get if you get anything at all when you are there. Very disappointing for such a reputable chain.