Pei Wei
Reviews and Complaints

Yesterday on 7/20/23 I ordered Mongolian beef , lettuce wraps and kung pao chicken from the pei wei store located at val vista and baseline .1st ill start with the lettuce wraps there were only four edible pieces of lettuce and they were concealing the of yellow and white pieces of Unedible llettuce.

Number two there was a total of 7 peanuts in the kung pow chicken.

Last the Mongolian steak was extremely tough to chew and to make things worst a long stringy hair was found mixed in with the rice and meat causing me to throw up unfortunately your Restraunts don’t seem to have the high standards and quality dishes that you once served I highly suggest that your upper management go around and eat the food they are serving … gross!

Order # [protected]

Above is my order number from 12/02/2022. My friend and I both had food poisoning from this day. We shared plates and both had an egg roll. Not sure which plate made us stick but it was the worst experience ever. And we always order from this Pei Wei location.

I wasn’t even mad that I placed my order for pick up at 12:15pm that day and I got there around 12:25pm and I was told they were really behind on orders and it could be 25-30mins. I was offered a drink but refused since I got a Sonic drink right before getting to Pei Wei.

This whole customer service and food quality left a really bad taste in our months. I should have called and asked for a refund but didn’t since I know restaurants are not doing so well now a days.

I hope this email gets to this location so they can step up their game across the board.

We had our 2nd take out order in a row now that was extremely poor quality food. Order was wrong and the chicken was unedible, it was soaked in cooking oil before put in the bowl, very gross. We are very unhappy with the quality of the food we recieved. Could not even eat the dish with soaked grease chicken.

Order # [protected] or maybe it's

[protected]

June 6, 2022 at 12:05p.m. I visited the store located 11430 Olive Blvd Creve Coeur MO 63141., I placed a walk in order (#35). There was no greeting or Thank You after the clerk took my order, I sat to wait on my order when a woman came it to order. The same clerk smile and said "Hello How can I help You" after she took the order she asked the woman if she would like a cup of water while she waited. Water was NOT offered to me nor was a greeting. I feel like race played a part in this situation, and if so PLEA SE hang your White Only sign in plain view.

I ordered Thai Dynamite with veggie (paid $2.19 extra for rice noddles) when I got to work I realized I given the wrong noddles and two orders of Crab Wontons. The Crab Wontons were burned which I know the cook had to notice before putting in the boxes. Customer Service TRAINING is needed at this location, Please inform your clerks, All money is green and I do believe Pei Wei is in business to make Money.

I have an ongoing unresolved issue, nobody has called me back at the Corporate Customer Service level in over one week with several messages sent.

Before 7pm on 02/09/2022 at 15519 NW 67th Ave, Miami Lakes, FL 33014 PEI WEI restaurant, I had picked up an order. The cashier handed it to me and stated that I had a weird look on my face as I took my food, I stated that I was in a sort of a rush to get home. This statement by the cashier had made me a bit uncomfortable at not knowing what she really meant about that, God knows if it was of bad intent, I feel that if there has been no problems or confrontation by the costumer with the cashier, that personal comments should be kept to them selves. Later after driving away I had to call back the restaurant to find out the cashiers name due to the fact that my uncertainty and remorse had filled me, so I asked her for her name and thanked her, and she told me her name was Sasha. I would be totally grateful if this gets understood.

The menu says ‘Tender, hand- pulled white chicken meat.' This has now been replaced with tasteless white boiled chicken nuggets. I have ordered this salad for years. That the test kitchen would think this is an improvement is beyond me. The chicken tastes and has the texture of rubber pellets.
They need to return to the original recipe.
They have also discontinued the lime vinaigrette. Which was an alternative to the sesame chicken dressing if you wanted.

I'm a rewards member. I have been loyal for 10 years+. Me and my grand kids were at store 259 in Richardson Texas today. I ordered a chopped chicken salad it came without Chicken. I ordered no scallions, food allergy, they put them in. The food was cold and awful. I want my money back? My rewards phone number is [protected]. My name is Linda Arenibas, email is [protected]@comcast.net.

Date: 8/16/19 Friday 6:30 PM
Store ID: LASPWI02
Cashier: Jacqulyn

You need to train your front staff cashier to have a better customer service skills. She is very rude and does not even greet customers and not courteous at all.
There was a family who used a food voucher since maybe their flight was delayed or cancelled. She told the customer in a rude way that they better read the voucher for them to understand. There's always a way to communicate in a respectful and courteous manner. She gave the family poor customer service and with negative attitude. If this staff is so unhappy with her job then she needs to look for another job somewhere that does not involve customer service.
Poor customer service. No wonder your Yelp is 2 1/2 STARS on Yelp.

I was sitting at the PeiWei bar before my flight and the bartender Sharon was just awful. I sat with an empty glass for atleast 10 minutes. She kept passing me by not once asking if I'd like a refill. Than I looked down for a second and she cane by and took my empty glass! Still never asking if I'd like a refill. I am a Senior Training Manager for a Miller's Ale House and I haven't experienced service this awful in a long time. After now20 minutes of being ignored, I flagged her down with my credit card and checked out. My plane is delayed 3 hrs, I would've liked to have another beer.

Extremely disappointed, I'm in and out of Tampa Airport for work and will never sit at Pei Wei again.

Maria Dixon