Pearle Vision reviews and complaints 1
View all 133 complaintsPearle Vision - Unethical behaviour
Today 03/24/2021 - My son had an eye exam at the Pearl Vision in the Clackamas Oregon store. After his exam we decided to look at frames. We were told if he tries on any frames to leave them in a dish so they can be cleaned. He tried on 7 pairs. I heard the women at the counter huffing and puffing and at the time I assumed she was flustered with something she was working on. When my son was about done trying on the glasses she mumbled "Jesus Christ". I asked my son is she said what I thought she did and he heard the same thing. I wasn't sure how to respond so I let her say something to us when she noticed he was done trying on frames. She said "you didn't find a pair after all of those you tried on". I replied he found plenty of pairs however glasses are very expensive and you want to make sure you select the right pair. She smirked. When we started to walk out I said thank you for your help. Mind you not one time she asked if we needed assistance. She made another comment under her breath when we walked out but we couldn't understand her. I have been to this store several times and have spent a lot of money. My daughter has an eye exam there tomorrow and I will take her but I will never go back after that. The Doctor is great and everyone in my family likes him but the disrespect from that girl what unbelievable. She has dark curly hair and has worked there quite a while. She has the WORST customer service I have ever seen. I own a small business in the Clackamas area and as someone who employees people she is an embarrassment. If this was my company she would be fired so fast. Not only was she bothered that maybe she had more work to do to sterilize the frames she cursed at us. I have never been so disrespected in my life. The blessing in this is my son who is a college student learned not how to be as an employee. I don't know if there are cameras but I would highly recommend something watching them that might help you terminate her especially if you can listen to what she's saying. The Dr. was not in the store at the time he had walked out when my son was looking at frames.
Desired outcome: Termination
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