Pizza Hut reviews and complaints 1
View all 2954 complaintsPizza Hut - Pizza coupon for getting wrong order
I bought a large pan pepperoni pizza with extra pepperoni from Florence Oregon store. I got a stuffed crust pepperoni pizza with mushrooms. I hate mushrooms so threw it out as store is 25 miles away. I filled out a complaint and got a coupon in email from you (pizza hut). I went to redeem it the person who was there told me the coupon was fake.
Pizza Hut Customer Care
Pizza Hut Customer Service
Thu 9/2/2021 4:32 PM
Dear Michelle Sampson,
Please accept our sincerest apologies for your experience at one of our restaurants. Your comments do remind us of the constant efforts we need to make to satisfy our customers and the work we need to do to make sure every guest has a wonderful experience. We will use your feedback as a tool to help coach our team members and improve our restaurant operations.
As a token of our apology and commitment to provide outstanding customer service at each and every opportunity, we are including a free pizza code that can be redeemed for a large any topping pizza. The code(s) cannot be combined with any other deals or promotions.
Free Large Pizza Code:EE6BF3FG9FD7
Then I went to order pizza online and the pizza hut site said that the store I bought the original pizza from said that the store doesn't take those coupons.
I am done with Pizza Hut and will let others know about my experience. I will put it on all my sites, tictoc etc. I am not a liar, I did not make up the email like she said. I am frustrated. If you want to make this right just send me a check for my $12.99 I feel like I was robbed then called a liar and humiliated.
Thanks for a coupon I can't redeem and the embarrassment and humilian
Desired outcome: Money refunded
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