AZ Ponds and Supplies

It's a very long story but the bottom line is that "Mark" at AZ Ponds recommended a specific pump for a fountain application after I gave him complete and accurate details of the application and, of course, it didn't work. It didn't even get the water out of the fountain. I then moved the pump right to the edge of the pond and it could only produce about a 1' fountain (6' - 8' requirement). After contacting him, he told me that it was the wrong pump for that application and that he would never recommend it for that and to send it back - once I contacted that department for the required Return Authorization. Here are the notes ...

I have been directed to you for an exchange by Mark. I was initially given the recommendation of the 5800SEQ23 for my fountain application and it is a dud – provides about an 18 inch fountain at best – and that’s when I totally re-plumbed the application to place the pump up at the pondside essentially at water level.
After speaking with him several times, we now have settled on the ½ HP ECO series stainless steel pump that you offer on your fountain package – as long as that pump can be adapted to my existing fountain which uses 1-½ inch poly tubing (he wasn’t sure how it ties into the ECO-Series fountain).
Please reply with the details on if there will be any problem adapting that pump to my fountain and also regarding the return of the 5800SEQ23 and crediting my MasterCard. Also, if it will work for me, I’d like to get the ECO pump on its way ASAP. Thanks,

and after two months of avoiding my calls and leaving me on perpetual hold ...

This is the fourth and final time (by phone and email) I will be corresponding to you with this issue. You obviously receive the mail but apparently only respond to orders. My next correspondence will be by way of copying all this material to attorneys general and to the BBB. Your call.

which got this reply ...

I have not seen any emails from you sent to this address besides today. I forwarded the email to Mark and he will get back to you tomorrow. He is en route back to the FL office.
Sorry for the delay
Neil

and, you guessed it, that was the last I heard from them. Good luck if you decide to do business with these clowns.