Sheetz

Ordered using the Sheetz app. Arrive at the drive thru after someone that just ordered on the outside touch screen menu. We waited for about 10 minutes at least behind this person. When we get to the window the employee says I thought that was your order here ready and waiting. Why was the car in front of us not pulled to the side so the next person could be taken care of? Too many times I come through the drive through and the wait times are ridiculous. Any other restaurant if there is a wait you get moved to the side and the next person is taken care of. This needs to be addressed and employees need to start going the extra mile and moving vehicles when they know the wait is long and the next person food is ready and sitting and getting cold.

I order food online before I go to work at 9pm so I order to be done about 8:10pm as I usually get there around that time. There were two people making the food. One was new. I asked about my Order around 8:20 (about 10 minutes patiently waiting for them to get the pick up part.) I ask for my order which should be done. I was told it'd be about an hour wait. When I asked if I could get a refund I was refused and just handed 3 coupons. That's not a refund. I should get my money back.