Intoxalock reviews and complaints 1
View all 343 complaintsIntoxalock - Customer service
I took my work truck for calibration. The calibration machine broke and my unit would not start my truck. I was told to call intoxalock for a mobile technician to bring me another. The other services stated he would not travel that far. My servicer received the replacement in it today and it failed to program 4 hand units he had. Intoxalock is sending him another machine. Meanwhile I call Intoxalock and ask if I can pick up the hand unit from the mobile tech who would not travel to me and was told no the vehicle had to be present. 2 days of missed work. 1 hour and 42 minutes on the phone and no resolution. Worst customer service I've experienced.
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I feel like because other people in the family or whoever else may be operating the vehicle have to use it that it can't be sanitary either. I would like my money refunded or my bill adjusted for the lockout. What is this ridiculous company and product? Balanced Experience with Room for Improvement Wrecked my car and over price youGiving a Voice to Consumers
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