Morgan Properties

After logging a service call online to Henry on the Park Apartments on May 21, 2019 and waiting for two days, we met with Danielle in the leasing office, who spoke to maintenance via telephone. We were told that the refrigerator was going to be ordered for us because they didn't have any in stock. We made mention of all of the recent vacancies within the "A" building alone and how we could at least use one of those units until ours comes in. We were again told "No, there were no spares!" Ours was being ordered and since Monday, May 27th was a holiday (Memorial Day), the refrigerator wouldn't arrive until Tuesday. When we arrived at home on Tuesday (May 28, 2019), there still sat the same warm refrigerator that maintenance never came out to inspect! Garret and I walked over to the office and asked to speak to the Property Manager and ahe told leasing office personnel to ask us to call and make an appointment to talk even after the gentleman explained the situation that we were currently experiencing. Even when it was determined that the maintenance ticket was closed, Kim still refused to speak to us. The assistant manager Christine finally came out to talk to us after we'd waited there for 20 minutes or more. We had gotten a chance to explain what was going on as it was apparent she was never clued in and she adjourned to the back. When she returned to the front of the office, she told us that she was informed that for some unknown reason the refrigerators did not come in today but would definitely be delivered the following day. We verified what day she meant ... she said Wednesday, May 29th. When I arrived home that day on Wednesday at 4:51pm, there was no "new refrigerator". I walked over to the office to speak to Christine and the "head" maintenance man (Mike) was in the doorway. I politely mentioned that there wasn't a new refrigerator delivered to my residence. He (Mike) said, "we delivered it!" I replied that I just came from my house and no one was there but my children and an old refrigerator. Christine said, "they're over there now" ... I left out and came right back to ask what the plan was to cover the cost of the food that was lost in the unit? She said that she and Kim were actually working on that and asked if I could give her a few days! When I returned back home, maintenance engineer Malik was delivering a refrigerator that was in no way new and let slip that it had been in the basement over a period of time. I walked back over to the office to speak to Christine about it. She told me that the refrigerator would be delivered today because that's what she was told. She didn't know that they were delivering a used refrigerator. Christine went back to talk to Kim and when she returned she mentioned that Kim said that the refrigerator being ordered was going into another apartment yet to be rented and we would get the one that's in that apartment. We were to get one that was "clean and operable". Christine was told that Kim would call us the next day to find out what was promised during the conversations! I thanked Christine for her correspondence and explained that if Kim did not communicate in a timely manner, we would be forced to contact Morgan Properties to file a complaint! After receiving the refrigerator, we waited 24 hours to plug in the unit as it could not be plugged in right away because it was tipped for a period of time during delivery. Immediately after plugging in the unit we heard loud "hissing" noise and I could feel air coming from the back bottom of the refrigerator. After this went on for about 15 - 20 minutes and my wife complaining of "not feeling quite right" we unplugged the unit, opened the patio doors and placed another service call. At this time, we decided it was time to contact Morgan Properties because I feel as though we have more than patient during this situation. My wife placed two calls on two separate days leaving messages with return call information. I also placed two calls doing the same. On May 31st in the early afternoon, maintenance supervisor Mike came out knocked on the door and proceeded to let himself in. He stated to my visiting nephew that he was responding to a service issue with the refrigerator. My nephew replied "I know nothing about it!" Mike turned and left the apartment without inspecting the unit. My wife went into the office to speak to Christine who unfortunately had already left for the day. My wife ended up speaking to the leasing agent, Danielle and out of frustration asked if Danielle could come and see first hand the lack of functionality of the refrigerator. Danielle obliged and arrived after her shift had ended to inspect the unit. Danielle was quite disturbed when she arrived and learned the unit was not working since the service ticket had already been closed. She said she would open the ticket again with notations when she arrived the next day. There was no activity on this issue by until Monday morning. I received a call from Morgan Properties and explained the situation. I was told that an email was being sent to the property manager as well as the district manager. That afternoon @4:00 I received a call from Mike asking about a ticket on the refrigerator. I briefly explained that the unit was not working and that it was making the hissing noise and needed to be investigated. Mike entered the apartment Monday afternoon, plugged in the unit and left. I placed another call Tuesday morning to determine the status of the ticket. The refrigerator remains now two weeks after the initial service call not functional and my concern with the "hissing" noise still has not been addressed. We have been left to purchase two 20lb. bags of ice every two days to keep what we could salvage from spoiling in a cooler. In addition, we have had to resort to eating out and purchasing multiple fast food items during this crisis. One of the service technicians Malik, was outside of the building as my wife arrived home and asked if we had seen his drill as he could not locate it and wondered if he left it during the delivery of the fridge. My wife allowed him the opportunity to look for it. The technician asked how the refrigerator was working out, prompting my wife to inform him that it in fact did not work. He checked the unit and agreed that it definitely was not functioning. And might I mention that I still have yet to hear from the property manager, Kim.