Hotter reviews and complaints 1
View all 21 complaintsHotter - Delivery and return policies
I order pretty regularly from Hotter. I placed an order in August that was not delivered until 2 months later when I no longer needed the shoes. I complained and was told to return them for full credit. I did so and included the email in the package indicating I was due full credit. Not so. They deducted $17 from the refund. I was irate and complained by phone...I was "granted" $7 back but am still out $10. They claim returns are free. THEY LIE. Each time they manage to not give me full credit. I will NEVER deal with them again and would like to warn others about their practices. They do not deliver on time and then you are penalized on returns!
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I decided to clear out my shoes for winter i have a pair of hotter black lace up shoes which i wear in winter i found the leather upper as good as new but the soles on both shoes has split in a few places right across please adv they are not fit to wear
I returned a pair of boots. Three weeks after they are showing as having been received, I am still waiting for a refund. When I speak to customer services I keep being told they are experiencing technical issues
I have a pair of hotters sandals I purchased and didn't wear last year at all, i put them away in their box for the winter and got them out a week ago,i have worn them twice and the soles have totally disintegrated crumbled and split in,half !
I will not be buying this brand again
Ime a regular shopper at your hotter shop in Oxford and one of the male staff members has a very bad odour issue.
I've mentioned it to the manager who tried to deal with it.
Please help as I've always enjoyed a five star experience.
Yours sincerely Deborah Mason.
I am a regular shopper at the hotter Oxford store.
A male staff member obviously has a body odour issue I've told the manager who has tried to deal with it.
Please try to help as it is very obvious. And off putting.
Other than that I've always had five star service.
Yours sincerely Deborah Mason.
Hi i purchased a boot. Phoebe size 5 i have it for 3 weeks. I started noticing a white powder film on the boot where the sole joins to the leather. Ive wiped it off but it returns when i wear the shoe. Please advise what i should do?
Thanks
Tarryn