Windstream Communications

Apparently I had hit the two or three digit code that blocks incoming calls. When I called my daughter she told me that was a message that I was not accepting incoming calls. I called the help desk after hours and a person with a heavy Indian accent answered. I told him of the problem and asked how I could find out the number to negate the message. He told me he would send a repairman out sometime the following day. I told him I did not need a repairman, only the number to reinstate my phone. After his repeating over and over again that he could do nothing but send a repairman out, I blew it and really told him off. I called back using a different number and an American woman answered. After I explained the problem she suggested I try two numbers and if that did not work to call back (very polite). As it turns out, it did not work and I had to call back again. This time the person gave me the right codes to re-open the line. I had explained to the Indian that I needed the line in case of an emergency. As it turned out my daughter called at 6 AM and aid get over here right away. I have to go to the hospital and I need for you to take care of Sean (her son). If I had listened to the Indian I would have never received the emergency call. We need to stop outsourcing help desk. It appears that 90% of the time they are clueless and very rude. The calls outsourced to Manila are an improvement over India.