Sheetz

My name is douglas sanders, email [protected]@gmail.com, i have been having issues lately aty local sheetz with the quality of the drink and food, happened on several occations. I am an everyday customer spend prob 15-25 dollars everyday not including gas! The items im complaing about is the frozen carmel latte 2 times was watery and bland! A and i also got big appetizers once with cheese stcks, and another with the cheese curds and was over fried some with no cheese in them and im not one to complain. Also i got 4 pack of vuse pods and 3 of them was half full. I try complain to store but get attitude. Thank u doulas sanders.

Location: transfer pa

Day: Saturday 4/23/22

Time: 6/00

My wife and I, ages 52, stopped to purchase a 12 pk of alcohol. We both approached the cashier, my wife placed the 12 pk on the counter. I pulled out my wallet to pay and the cashier said that he needed to see her I.d since she placed the pack on the counter. I said I was paying for it and I have my I.d. He then said you can be buying it for her. I said it’s both of ours and we are both 52. Then I said do I have to go back in the cooler to get my own? He said no, cause you can be buying it for her. I said but she is 52, can I talk to the manager. She was actually standing right there and witnessed the whole incident. She then said we are not supposed to do that, we can loose our job. This did not make any sense to me. I, myself own a business with a liquor license and never treat my costumers this way. Very disappointed.

Went to Sheets location In Transfer Pa. 270 Edgewood Drive Ext. with my Girl. on 8/30/20 She waited five min for a lady using the Lottery Machine. When I can out the main store to the Vestibule where the Lottery machine and ATM are, I too decided to by several tickets. When I went to collect my tickets one fell through a slot in the machine and into the bottom inside. We went in and asked if they had access to the machine. They did. They sent a Manager. When the Mgr (Krystina Thomas) My girl said sorry for the inconvenience as she was opening the machine. She did not respond verbally or even look our way. My Girl said "That was rude" quietly to me. Once the machine was open. The manager immediately said "there no ticket down there" with a snappy matter of fact tone. At the same time my girl and I saw a ticket standing on its edge against something. And pointed to it. The manager said oh that been there! I said can I see it as she picked it up. When she turned it over I said that my ticket as it was the same "Skeeball" ticket, as the one in my had since I bought two. She continued to hold the ticket as if she didn't believe it was mine. I then looked at the one in my hand and pointed out that it was the next number in the sequence. 28. The one in the machine was 27. Proof it was my ticket. She handed me the ticked locked the machine and turned with an attitude headed back into the store. My girl said how rude, this time out loud. And went to our vehicle. I followed the manager inside asking if she was a Mgr. She ignored me three times. Until I said loud enough for other customers to hear. As she was now about 20 ft away and headed to the rear of the store. EXCUSE ME! I need to speak to a Mgr. She said She was a Supervisor. I said "are there any other Managers on the shift. She said there was a guy supervisor. I said well I would like to speak with him, and waited. Joe Pacifico a younger man came out and at first began to excuse her behavior as being tired and frustrated or something. I stopped him and said there is no excuse for the way we were just treated. And All I need is her name Employee number or whatever I can use to identify that employee. I am a Black man My Girl is white. This is an area where few Black people live and known to be racist. So I wasn't totally surprised. But she never apologized after basically calling me a liar, twice. Saying there were no tickets without out even really looking. Then claiming the ticket had been there. A Simple"you were right there it is" would have done. She said nothing and left like we were such an Inconvenience to her. The other Mgr Joe Pacific was totally professional and readily gave me the information I needed. I am a small business owner in this region and Treat every one of my customers with dignity and respect. I am 61 years old and expect to be treated the same whenever I choose to patronize a business. There is a Sheetz every several blocks in my area. But There are also other Convenience store which I and my employee's frequent. I will not be patronizing Sheetz until receive a reply and an apology from Sheetz and know that some corrective action has been taken to ensure that such rudeness is not tolerated. As I told Joe I will not be treated like that.. not in 2020. While no mention of race was made I feel it was a part of the reason we were treated the way we were by this person. Especially a Manager or team leader, who sets the example for other employee's. Thank you for your time and attention. I will be awaiting your reply.