RainSoft reviews and complaints 1
View all 107 complaintsRainSoft - broke after 6 month
Lets just say never buy a rainsoft water softener.I bought the system about 2 years ago. It stop working 6 months after I got it. It froze up the first winter I had it. A neighbor called me at work one saturday morning to tell me there was water coming out the side of my house and going all down the side of the street. I rushed home and found water shooting out the side of the rainsoft system. I called the company they told me they did not work on weekends and i said I had to cut my water off to stop it from shooting out the system so I dont have any water. They said they can come to my house monday afternoon ( hello I dont have any water) . Then they said they are going to charge me $90.00 just to come out to my house thats not including the cost for repairs.### it's suppose to have a lifetime warranty. I am a single mother just trying to give my daughter clean water. I cant afford to keep paying them everytime the rainsoft system breaks. My neighbor told me to call clean water systems this other water system company so I did he came to my house that same day.They had to cut 2 pc pipes( I think thats what you call it) rejoin them without going through the water system just so I can have water again. It was a nightmare! I've called the company asked if they can buy back there water system and they said no now they said they want to charge me $175.00 to fix it. They can at least fix it for free for all the crap they put me through. Im out of 3, 700.00 dollars with this water system that doesn't even work. I learned my lesson I will never buy anything that I dont absolutely need. So if you read this please don't go through what I did say no to Rainsoft water system!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I'm a first time home buyer, and a few weeks after I moved in, I recieved one of the cold calls offering me free gifts for 15 mins of my time in which my water would be tested. I agreed for the water testing. The salesman showed me how dirty my water was and how much better it was with the system. I was told that with this system, when making a bubble bath, I'd have tons of bubbles without using alot of soap. Never happened. The bubbles accumulate the same as they did with the regular city water. My dishes in my dishwasher comes out no differently than they did before I had this system, as a matter of fact, I experienced no difference in the water after I got the system. My drinking water was already being filtered through my fridge.
Now lets get to what I'm furious about. The salesman gave his pitch, but I told him, I can't afford this system, I'm a single mom that just put everything into my house. He offered me a nice intrest rate to finance it and a 4 year supply of soaps and cleaning products, but my concern was if I'd be able to keep up with the payments. I expressed this to him and was told that at anytime I didn't want it anymore, I could call Rainsoft and they will come pick it up and I would owe nothing more than what I had paid up to that point. When I asked about maintaining the system, because I didn't want anything that would cost me money ongoing, I was told I could buy the salt from Home Depot and put it in myself, which I did, and that it would need a filter change annualy which I could also get from Home Depot, but included in the cost was a yearly maintance. I was told that once a year I can have them come out and change my filter at no charge to me. This all sounded good so I signed the paper, which, I was NEVER given a contract, just the finacial agreement stating what my interest would be that goes to American Finco. When the system was installed, they installed it wrong; my water was running very slow and water was shoting out of the hardware they added to my sink. They came the next day and fixed it. So a year goes by and I call to have them come change my filter. I was told it would cost me $175. I told them that I was told I recieved a yearly maintanace. They said that was only in the first year and I used that up the day after I had it installed. How are they going to use that as my service call when they insalled it wrong. Anyway, I told them the conversation I had with the salesman, and they told me, don't know why he told you that, but that's not the policy and it will cost me this amount each year for them to replace the filter. Screw that, so I went to Home Depot to buy a filter and install myself, but guess what, that was another lie. Home Depot doesn't carry Rainsoft filters, or any that you can use with the system. So now I'm stuck with a system that I can't use because It hasn't been serviced since purchased in 2008, I wasn't able to keep up with payments and now this has went on my credit report as delinqent, the interest has when sky high on this, and, they didn't give me 4 years of household products because I ran out of everything back in Dec. I don't know how to unhook the system and I'm afraid to drink the water comming out of my faucet now so I'm spending more money buying bottled water for my daughter and I to drink.
I just came into a couple extra hundred dollars so I called Rainsoft to have the damn thing maintanced. I work 8am - 5pm, Mon-Fri which is the only times they have service guys on the road. No evening or weekend hours. So I'm supposed to take off work loosing more money to sit at home waiting for them. I don't think so. What I do think is that I should contact all that has complaints, we all get in touch with my attorney and file a class action law suit against these lying ###.
Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. Please feel free to contact us and we will work with you and your local dealer to resolve the issue. Please include your original post with your response. Thank you. customerfocus@rainsoft.com