Woodforest National Bank

first thing this bank allowed fraud on my account and kept my account open for 30 days after I notified them and they have cost me over 3k, not 1 single credit for 3k in fraud on my account, I have asked them to send me a photo since they accused me of fraud on my own account their advocacy department wrote nasty letters. This bank fails to abide by their own policy nor do they abide by Regulation E policy, they will tell you to call them but when you call them they will state they don't want to talk to me...what kind of bank has an advocacy department but refuse to correct situations like fraud, FTC has labeled me an identity theft victim Equifax and TransUnion but this bank just violates terms, such as if we are not agreeing on solution their policy states they will have a third party mediate the situation, but they refuse to take these steps that they offer and one of the main reason I chose them in the event of a situation like this yet they fail to acknowledge their own policy. I have been to the local branch and they have not shown me any video or photo which they won't cause I canceled my card before my family and I left for vacation...I am ready to file a class suit against woodforest and if anyone needs my signature or my help we can file against this bank and win because this is the worst bank that I ever dealt with in my life and they have caused me to lose 3k and they have made unnecessary calls to me taking advantage of this situation, and they fail to produce documents as to why I was denied my claim, when fraud kept taking place after i notified woodforest on 4/14/2023 they refused to close my account. Their advocacy resolution letters are so indirect with no signate just a number to call and when i call they tell me the advocacy department refuse to take my call and I will call on a threeway to show you this bank is a bank that should not be in business...then they will leave a message on Trustpilot telling sounding like the respond to the issues but in reality they leave the response but not one email response do they give they should not label them as a high percentage negative response rate cause anyone can copy and paste the same response that does not mean that they actually responded, Woodforest Banks is cowardly bank, and I nominate Woodforest for the next class suit from FTC or CFPB for their practices and the way they handle their clients which they need to be hit with a few billion dollar lawsuit to payback the money they have stolen from customers...still waiting on a response but this bank is a bank that should not be operating because the violate their own policy so they most definitely violate Regulation E policies, while my account had fraud on it they refused to close the account for over 30 days, my account went from positive $3,000 to a negative -500 balance right before my eyes I was literally on their website talking to customer service on the phone watching my money disappear while continuously asking them, why is my account still open and they didn't give a single f about me or my money..just know that Travis H. was not lying if it happens to you...what's even more messed up is they have a mastercard logo, and if mastercard offers zero liability protection then the bank is supposed to do the same but these banks will violate their rules and regulations, and i feel like people need to start targeting mastercard or visa in these situations cause without those logos banks aint ish...a fraud situation cause if the bank is not handling the issue properly that mastercard or visa logo should not be on that card, because mastercard and visa cosigns these banks and until they start regulating these situations they going to continue to violate the same ones that make them rich, the customers...On 6/26/03 I went into the branch to to see who was responsible for the fraud on my account and to allow them to see what I looked like in person, since I was out of the hospital, and to my surprise the bank manager took my id looked up my account, and refused to show me the fraud on my account for over a month these agents refused to assist me until I went inside the branch when I spoke to Brent the store manager in Greenville, SC on Whitehorse Road he saw immediately how I looked and knew it was not me on the footage now I have been waiting on their Branch manager Andrew Misocky to call me and give me some weak rebuttals about this issue yet, I was told once I proved it was me they would quickly correct this situation, but It has been 2 weeks, and I have not received a call or a check for this 3k in fraud that Woodsforest allowed on my account, since the store manager Brent refused to show me the footage of the fraud on my account while a police officer was in his presence, he knew it wasn't me, yet when he saw me he would have had no problem showing me the footage if it was me on the footage instead he acted like I had no business in the store, and they have not refunded my money nor even apologized for the mistakes they made, but I nominate Woodforest for the next Class Suit, because they will block your number if they feel you could be a threat to them financially they have blocked three of my numbers from calling and thats sad that a bank don't want to own up to their mistakes, that really dont matter I just want my money back

04/16/2020 I have a complaint about the branch manager Indigo. She was very rude and nasty to me when I was already having a hard time. My wallet was stolen the day before, and all my debit cards and license was in my wallet. When I arrived at the bank I explained this to her, and I also showed her my work id. My work id has my first and last name along with a picture. The back of the id says its verified thorough security. She told me she could only give me 50.00 because its not a valid id. I asked he how it wasn't a valid id, she said because its not from the dmv. I explained to her that the dmv was closed due to the corona virus, she did not care and was very unemphatic toward my situation. I also explained to her I have three children that I need to feed, so I have to have access to more funds. She did not care, and continued to shake her head. I finally gave up in defeat and went to another branch in the same city. The branch manager there was very helpful, and she gave me 500.00 out of my account for that day. I was very please to have the money I needed to take care of my family for the week. After I received my funds I called the previous bank, and asked them to explain to me why they couldn't assist me further, they hung the phone up in my face. I decided to drive down there to talk to the manager personally, and ask her again why she couldn't assist me. The second time I asked her I recorded the conversation. She told me that she wasn't going to break policy, and this was her branch. I explained to her that the person who helped me was also a branch manager. She kept cutting me off, and again was rude. I told her that I was not going to argue with her, I am a member of this bank for several years. I also asked her to give me her name, and she refused. She told me that someone already told me her name, and that was not true. I asked her multiple times, and she refused to tell me. Instead she told the office to escort me out of the bank. I have never been treated like this in my life. I am very disappointed by this unprofessionalism I also feel that she seemed very bias, and racist based on her body language and mannerism. I told her how i felt and she continued to laugh at me like I was a joke. I am highly offended by this behavior and am applaud how a branch manger can treat their customers so ghastly.