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Title: Unauthorized ATM Withdrawals from My Account – Woodforestbank
Matter:
I am experiencing an unresolved issue with unauthorized ATM withdrawals from my account with Woodforest Bank in Bradley, Illinois. Despite reporting the issue and filing a police complaint, my case remains unresolved.
Between February 20, 2020, and August 2020, my account experienced several unauthorized withdrawals made from a Woodforest ATM. After investigating the matter, the police confirmed that the individual responsible had access to my ATM card and PIN. However, the police closed the case due to a lack of evidence and the absence of any CCTV footage from the ATM.
I have attached the police report and have contacted Woodforest Bank on several occasions to address this issue, but have not received a satisfactory resolution. The police case was closed, but I still believe there may be security lapses in the bank’s system that allowed these transactions to occur.
Here are the details:
Case Number: Bradley Police Department case number 2024-[protected]
Bank Name: Woodforest National Bank
Location: Bradley, Illinois
Ticket ID: [protected]
I am requesting Woodforest Bank to review its records and security measures during the period of the withdrawals and to take the necessary steps to address this matter. I believe the bank has a responsibility to investigate and rectify any lapses in their ATM security protocols.
I am posting this to raise awareness and seek assistance in resolving this matter. If anyone has faced a similar situation or has advice on how to further escalate this issue, please reach out to me.
#BankingSecurity #WoodforestBank #UnauthorizedWithdrawals #CustomerRights
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Response:
Thank you for your suggestion and support regarding my case with Woodforest National Bank. I appreciate your advice about escalating the matter to the bank's fraud and security division, as well as filing complaints with the state’s consumer protection department and the Federal Reserve.
I have already gathered documentation, including my correspondence with the bank and the police, and I will ensure it is presented as a clear paper trail to support my claim. Your input has been helpful in guiding my next steps, and I will keep pursuing this matter until it is resolved fairly.
Thank for response, I just sent an email to customeradvocay@woodforest.com
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It looks like you have had enough of these unauthorized ATM withdrawals without any resolution being provided to you. Woodforest National Bank needs to look into this matter more closely, considering the fact that there were breaches of accounts and also an attempt to combat the problem was made through the police and the bank. I recommend that you continue moving the bank, perhaps towards a different division or fraud and security specialist. Moreover, you may want to file a complaint with your state’s consumer protection department as well as with the Federal Reserve. Providing a paper trail of your correspondence with the police as well as the bank will be fundamental to making sure the correct action is taken.