Woodforest National Bank
Reviews and Complaints

i went into the new bern nc location to get money and found somone had been withdrawaling money. they wiped out my account and i put in disputes but everyone is completely rude and acted like it was my fault they let people take my money. im down $2160. i have no money and they havent issued any credits. i cant even get to work b/c of this issue. no one will help me and cant tell me how my dispute is going or if they are even working on it

When I went into Woodforest national bank, she told me, uhh, you're accounts been closed. Also Danielle called me & said, ' they will send me a cashier's check. ' No call from them, otherwise I wouldn't have drove in there. Please just send me that cashier's check like I was told. I have kept all the loan, I only had 1, believe me I've kept everything.

Was told I would receive a return phone call and after trying 3 times come closing time I haven't received any calls at all from the Anderson, Indiana branch.
I am disabled and told it was very important I talk to someone and absolutely nothing. Feel like I'm being treated like I don't matter at all to these people.
It is really sad when you won't even give a call back when promised. Left me hanging and sick how they treated me.

The bank at the Monroeville Alabama Walmart is never open the atm is always down now how are we suppose to stay a member here if we cannot use the resources this is ridiculous

I have banked with Woodforest for close to 16 years. Used to be a really good bank. Service is non existent now. When you call customer service in Houston, you reach India. They are rude and incompetent. If I need to dispute something on my credit card, since I moved none of the local Walmarts have a branch. I have to drive an hour each way for the nearest branch. I had to cancel my credit card because of unauthorized transactions. It's been almost a month and I never received my card or February statement as of March 10. After almost 3 hours in the past week of hold time and constant disconnects, I talked to the second person I have talked to in a week today. I talked at length to a person last week and gave all my dispute information and she disconnected me after I waited over an hour to talk to someone real. Never did enter my disputes. I hoped that I could put in online disputes because of the bad service. They are not that technologically advanced. I had to change my phone and I was able to do it online. I noticed that my primary address reverted back to my old address. I had been wondering why my zip code was showing incorrect when I would make a purchase online or for gas. So, I changed my address back to the correct address. That's why I never got my new card or recent statement. So when I talked to this rude woman in India today, she wanted to argue with me about the address issue. Said they were going to charge me to send a copy of my last statement. Said there's an active card on file for me and they never cancelled the old card like I asked or sent me a new card. That's BS because, I got several notifications from businesses including the one making unauthorized transactions that they could no longer use my old card. So, I tell her that I am not going to argue with her about it and let's get through my disputes. After she entered the first dispute, I was told that I would have to drive to that branch one hour each way to sign any dispute I had entered. What's the point of having customer service if they are unable to do anything. Why can't you mail me a copy to sign? I'm done with Woodforest and will be closing my account.

Dear Woodland Credit Merchant,
I am writing this email to file a complaint about the Independent Sales Agents authorized from The Wood forest National Bank. I have not accepted any credit cards since opening business. The sales agent, Mindy approached by calling me to offer the credit card merchant service on early of January 2021. She explained her role in credit card processing and quoted some attractive rates such as:
• 0% Markups
• No Contract
• No Statement Fees,
• No Annual Fees
• No Batch Fees
Both the sales agent and I peacefully concluded that things could not work out; the contract would be voided without cancellation fee if ending business with them. Per Mindy, she would give me the time to test out the service even though I signed the contract, especially I can cancel anytime without charges.
After the 1st month of trying the credit merchant service, I decided to cancel due to calling drops, and many charges are deducted from my business bank account. I called Mindy to request for cancelling the month-to-month contract, then I was reached by Lucas at 415-888-0458. I was told from Lucas that I have to pay the $1, 800 for cancellation fee if I cancelled the service.
The sales agent Mindy did not disclose about the cancellation service as month-to-month contract. It is unacceptable. She did not say anything about the cancellation fee. The only thing I was told by her is its month to month and there is no cancellation fee involved.
I am a victim of her deceptive advertising and deceptive sales tactics, I would like The Woodland Credit Merchant to investigate its independent agent, and to prevent it from happening again in future.

I also need to have the address to return the equipment and cancel the contract without any fees involved per sale agent Mindy stated on January 6th, 2021.

Thank you.

Bich Phuong Vu
dba Rose Nails
Email: [protected]@hotmail.com
Phone: [protected]

I need assistance as Ive done my own research and found that what Woodforest is doing is unfair banking practice.

The financial industry is heavily regulated and Woodforest is not following those guidelines by holding my deposit.

In addition to that I previously worked at a bank for 4 years. I still communicate with peers from the bank. I contacted the Asst VP of the bank and asked him if this is something that you're able to do and he quickly advised me no and if you continue to make me "prove" why a deposit is warranted without a reason to doubt collectability I am free to contact the below agencies and he would be glad to assist me with doing so

I can report the bank to the
federal reserve,
Federal Financial Institution Examination Council
Consumer Finance Protection Bureau
ArbitratioIn
Better business bureau
ABC 7 I-Team
And finally an attorney- with fees paid by you

I have read multiple complaints about Woodforest not allowing African Americans access to their unemployment money and now attorneys are monitoring the complaints and contacting those complaining directly. There are complaints on your site that you're only requiring these additional steps from people of color.

The identity has been confirmed and what was requested has been provided.

It is illegal for you to hold a direct deposit and choose to conduct an investigation on funds that the issuing party didn't request upon payment being issued.

You guys are racial profiling, violating my rights as a consumer and completely disregarding the fact that the financial industry has regulations and violation if those rights can result in high fines and penalties to be paid by the bank.

Please contact me so the funds you're holding can be released.

I moved to Texas the first week in December from Phoenix, AZ. I have a small business and I lost it due to the Covid-19 Pandemic. I unfortunately had to file for Pandemic Unemployment Assistance. I have been waiting for the State of Arizona to process my unemployment benefits and built up back pay. Due to the fraudulent activity of some people, the process took so long that I became homeless in the process. I had to move with family to Texas. I opened a new bank account, changed my ID, and address so that if I were lucky enough to get a job, I would not have any issues.

I finally received my deserved back pay from the State of Arizona on 12/14/2020, just in time for Christmas! Due to the color of my skin, the person in branch wanted to know why I was receiving such a large amount (roughly $4300, not a typo! Not $43, 000, $4300!) and I needed to "prove" to them where it came from! I sent the award letter from the State of Arizona, showed the transactions, provided my identification, which matched the deposit from the State of Arizona. After being refused Corporate Office number by the employees, and even who governs the bank, I was told that I need to research the information myself. The "supervisor" that we talked to told us that the funds would be returned and my bank account closed for fraud because I was having "fraudulent deposits" sent to my account and it is not her fault that I am being fraudulent! HOW INSULTING and DEFAMATORY! This is a disgusting way to be treated by this bank simply because I had to move from my home state to live with family. She also told me that it would take roughly 2 weeks for them to return the electronic debit back to the State of Arizona. It did not take them 2 weeks to get my money, now I have to wait because they have made an incorrect assumption about me and my account.

I need for the bank deposit to be returned to the State of Arizona IMMEDIATELY! Not 2 weeks from now ! My Christmas is already ruined for me and my children!

My account is being held through an unknown fraud investigation. I have a small business and I submitted all of the necessary documents and I have called and keep getting the run around and excuses. I was given some lame excuse that they are trying to protect me with this approach. Its now been 3 months and I am still getting the run around about my money, This is feels like I'm being racially profiled due to my account being held for this long period of time and I have missed out on business due to this situation. Please release my funds immediately so that I can continue to take care of my family during this pandemic.
I can be reached at [protected]

I dropped my debit card in star bucks someone stole my card and then continued to use it all day spending almost all my savings in my checking account almost 2, 000 dollars I called police n made report Its not fair I really hope I get my money back in really terrified and so upset I don't know why someone can use credit for insane amounts with out even asking for a zip code nothing I wish the bank would of least sent me alert I never imagined someone could pick up my card and use it I'm lost for words that was way to much money to loose

My father recently passed on May 30, 2020. I was present when he opened account and he listed me as beneficiary. I have presented death certificate and state issued I'd (expired) they won't except Id. I have tried renewing I.D. online but have to do in person. D.P. S. is only doing limited services due to Covid 19 pandemic and earliest appt date for me is in September 2020. I have my certificate of birth, my S.S. card, and proof of residentcy and notarized documents giving me power of attorney. I have funeral expenses, living expenses. and Bill colecters. There has to be an exception to this rule. This is so wrong.
J. Price in San Antonio.

I purchased a money order ( #[protected]) to settle a judgment claim of $533 dollars against me by my former landlord In Oct 2018, which he has cashed however he did not send notice of this to the court in question, on a recent check of my credit score I discovered that it was showing up there, I approached them for proof of encashment so as to prove to the court that met my obligation, and they insisted that because he was their customer they cant provide me with proof because it would share the details of there customer, I even told them to give me a letter simply stating that that money order had been encashed they refused saying that my purchase of the money order was enough proof, this is a clear abuse of my rights since and a show of significant bias to there customer.
All I need is for them to fulfill their obligations to me which to simply confirm that the money order has been cashed,
Thank You

Ololade Ojomo

i transferred money from my direct express government debit card to Wood forest they held money then returned it after 3 days and said I was in default and started charging overdraft fees even though they accepted money to fix overdraft. so I sent money again and funds transfer was successful but they returned it again and charged more overdraft fees then they closed my account and reported to credit even though my account should have been positive by several hundred dollars.

I changed banks and transfers are no problem at new bank. Woodforest owes me money back and remove negative credit reporting.

Over five days ago I noticed a fraudulent charge on my debit account from a different city at a gas station. I immediately notified Woodforest bank in Humble, Texas concerning the fraudulent charge.The employee could not give me very much information on how the company handles this matter only on how the branch location handles it.She in turn cancelled the debit card, issued me a new one and told me to wait to be contacted. No one have contacted me in any way and it has been over five days...I have several direct deposits that I have placed on hold waiting on someone from Woodforest Banking to contact me. This is very poor customer service, and it shows how they do not value there loyal customers.