Woodforest National Bank
Reviews and Complaints

On June 19 2023 I was working in Vicksburg MS. I own a small business and and needed to cash a check and my regular bank wasn't open because of the holiday. Woodforest bank advertises that they will cash all checks for a fee. I was good with that then I was informed that I had to open an account to get my check cash. I needed the money from the check to by supplies for my job that day so I said ok I figured I would try them out. I was given my account paperwork and 2 checks and 2 deposit slips I was informed that I would have to get my debit card later I was even ok with that. My opening deposit was 50.00 minus the 9.00 account set up fee which I was informed about. I now have 41.00 in my account that I can't access so I go to a branch closer to where I live and they issue me a debit card without bothering to tell me that there's a $15 set up fee. They did tell me that my new debit card which was mine I couldn't use until the next day. I don't understand that either. So I'm needing to access the phone center in this account that I had to open so I sent a Western Union which I have an account with them through Woodforest Bank so I would have access to this money. Well when we tried to pick it up apparently it was posted as fraud. I got an email from the fraud people who have now locked and disabled my account. My $35 that I sent Western Union has totally just missing. No one knows where it is. Western Union don't apparently y'all don't. I can't access my account because it's disabled my debit card. When you tried to use it comes back lost or stolen even though I'm holding it. So I'm just trying to figure out what the hell kind of bank are you. It was my money I put in there that I worked and earned for. Why can't I access it? Why do I get brought alerts on me for sending a $35 Western Union. That's ridiculous. Now I have to go to a branch because your customer service people cannot tell me if this is policy or not. I want my money back all of my money. I even want the account set up fee. I want all 50 of those dollars to where I can access them, get them out and then I want my account closed because what are y'all going to do next? Apparently your branches just make up the rules as they go unless it's policy to bully someone into getting an account is that how y'all get customers. Thank you! My name is Stephanie Smith. My account number is [protected]. My phone number is [protected] and my email is hood [protected]@gmail.com I would appreciate a response.

I made a deposit online, so my money would be available tomorrow. I tried to access my online banking to check the status of my deposit. They told me my online access was blocked and my check was denied. It's almost historical they would reject a check from the company I opened the account with. It's also a company that has enough money to buy out Woodforest.

I called the phone number they instructed me to call, in order to straighten the situation out. Their representative was completely useless. So, he transferred me to an equally useless supervisor. They claim there was suspicious activity, even though that was just from me. They froze my access to my account, but allowed a third party app to withdraw funds, after they froze my access.

I just really feel that it is pretty sad that you have a company that has employees that has given out customers personal information, and it has gotten back to previous employees. Then for whatever reason everyone loves to facebook stalk people isn't that against policy, my attorney believes it is. For someone who loved their job and tried to do everything that I needed to, to make Anderson Indiana branch better and kept customers there that wanted to leave and yet, found a way to make me quit, because number 1 I have never been fired from a job and Woodforest National Bank was not going to be the first. You have a policy of friends and family, well that is good, minus I know and are friends with alot of people that came into the Anderson Branch, which means I should not of helped anyone. Another problem I have is the fact that everything is fine until I started dating a previous customer and that is when everything started. But keep in mind I have contacted my attorney and my attorney knows all. What is also bad is the fact that my regional manager Jesse Shinn was on the phone during my last internal investigation conversation and I was supposed to speak to him at 3:45pm that day and after being on the phone with internal investigation, he did not have the balls to talk to me, wow and when I put in my resignation he finally emailed me and said in receipt of your resignation and best of luck. You should know that he is blind sided and [censored] is happening right in front of him. The person that is running their mouth is another manager in his district is running it. You have [censored] company and it is really sad, when there are alot of customer stay because they have to because they can not get an account any where else. Just amazes me too that I was going to take another job and Jesse Shinn begged me not to and really wanted me to stay, but yet had nothing to say to me when I put in my resignation. Have not decided if I am going to have my attorney file anything or not that is still being determined.

The company Hello Fresh, continued to send food boxes that I keep returning. I asked the company many times to stop sending boxes but they continue to send them, woodforest keep paying them for a product I don't have. Now the bank has me in overdraft. I also have many emails I sent to Hello Fresh requesting them to stop sending packages, please help

Robin padget

On 01/17/2023 I was charged $3,700 by Gardners Auto Sales. Someone purchased a vehicle and used funds from my account to do it. I have attempted to dispute the charge 3 times and without any explanation or proof that it was myself WoodForest Bank has denied my claim all 3 times. I was irate for a long time. Gardners Auto Sales stated that they never charged my debit card for $3,700. However it clearly says they did in my statement. Still Wood Forest Bank denied my claim without any explanation

Can someone from corporate or headquarters reach out to me regarding a job offer I received. I submitted all information for the background check over a month ago and am being told by the local hiring manager that the information has not been received which I believe to me invalid. Are y’all an equal opportunity employer? Can someone react out to me at [protected]? Thanks

I have stated this time and time again this transaction for $203 claim#[protected] and the claim#[protected] for the transaction of $303 were fraudulent transactions, those were not my transactions everything on my account from April 14,2023 was a fraudulent transaction, my card was lost a day before I left the states for a business. I received a letter via email or USPS stating my card was cancelled so I decided to get another card once I returned from Europe. When I returned on 4-26-23, to my surprise my account was negative $500, when I left I had almost $1900 in my account and get home and don’t have enough to buy me a glass of coffee. Everything from [protected] to the present 5/10/2023 were fraudulent transactions for the final time. Though I did have a recurring transaction for my Trexis auto insurance should come out around the 16th of every month, I don’t know what I will do this month. I went inside the branch to see the video surveillance of the buster that had my card, but they refused to provide me with that visual. I keep calling and writing about this and I am saying this for the last and final time everything from 4/14/2023 were fraudulent transactions because I was in Europe on a business trip, and I can provide you documentation if needed. I thought Woodforest was a highly credible bank but to allow something like this to happen is upsetting and the amount of time it is taken to correct it is even more heartbreaking. They are giving me partial credits then taking them back from me is very odd. On [protected] I spoke with my local branch and to CSR, before I left, and they assured me the card was cancelled, I also received either a letter or an email pertaining to the cancellation of my card. My call should have been recorded and my card should have been cancelled that day. I was sure that after my wallet was lost/stolen that I wouldn’t have any issues once I returned to the states but it never fells these agents never do what they are supposed to do, they do what they want to do, and I have not received a call nor a confirmation when I send these documents so I don’t know if Woodforest have received them or not but a confirmation would be nice, before this increases from a 2k issue to a 200k issue because I am trying to be nice but I'm not getting the assistance I deserve I'm getting rebuttals and lazy irresponsible CSR’s that don’t care about nothing but getting to the next call. I received fraudulent assumption that I was on camera making a transaction for $500, so I went to the branch to see this false narrative to hopefully earn me a large sum from a bank that has falsely accused me of a transaction while I been out of the country, and I still haven't received a single provisional credit causing me to be late for my car payment and mortgage. I have been denied these claims for no reason which is about cost Woodforest Bank for these false accusations because I visited 2 branches on 5/9/2023 who refused to show me this video or surveillance of someone who is supposed to be me, yet they refused to show me this person obviously knowing it wasn’t me. If this doesn’t get corrected by 5/11/2023 or if I don’t receive some provisional credits on my account then I will make sure Woodforest receives a violation for not following Regulation E guidelines then I will be in contact with the CEO, via BBB, CFPB, FDIC, FTC and the OCC and/or social media because you are masking all the different denial reasons for all of these claims under for 1 transaction that I didn’t make and if I did it still not a reason to deny all these claims when I didn’t have a card and my account should have been closed even allowed someone to overdraft my account I don’t have think I was given 30 days before you allow overdraft.

Woodforest is violating Regulation E policies just doing it a different way so I will need my Provisionals today if it isn't corrected today I will notify the correct people of the mistakes Woodforest has made, and the fact that you discreetly violate the terms and guidelines to Regulation E, and how you refused to credit my account moments before the timeframe that I was supposed to receive a provisional credit then deny all my claims for one atm transaction although I was out the country and it wasn’t me but there was still no reason to deny all the claims for 1 transaction and I still would like to know what led you to come up with the denial for my claims when you have errors on my account when I been told you guys this was all fraud from [protected] until the present but you have prolonged me enough, this will be escalated to media if it is not corrected to today cause I don’t have a dime to grab a glass of coffee because of this Woodforest issue even got someone from AliExpress which I ordered there before but they credited my account yet this time they are fraudulent transactions, I work too hard to have to come home to nothing. Please contact Travis M. Hunt via phone or email to discuss the means of correcting this because I am not calling just to be told a lie or being kept on hold for hours not resolving this issue.

Our October 2022 report shows $15,101.90 submitted Amount and $12,763.45 Adjustment/ Chargebacks.

the Amount Submitted will cover only 14 items but the chargebacks items are 169

the items of chargebacks are between $0.90 to $230.00

most of the charges are not made in store, but made by the agent " Esmail Ghasemi".

Esmail Ghasemi is the Agent for Woodforest National Bank who established this merchant account and when he was asked for the reason of unknown transactions, he said your account is hacked!

Example of unknown transaction, we have received chargeback notice dated 10/26/2022 in the amount of $189.98 with transaction date of 10/06/2022

which it does not show on the report of the month!

Someone in another state took 400 dollars out of my account, I have made a police report they have all the info on this but keep putting me off on reimbursing me after a week. I have bills to pay need food, gas and it seems they could care less. Their teller did not do her or his job! This should have never happened. This took place on April 17 2023

On 04/20/23 sometime after 4pm we went into the Kankakee location to do our banking. The teller working was someone we never seen before. We filled the deposit slip out asking for two hundred dollars back. The teller after finished said I'm sorry I forgot your cash back, we said that's fine, we'll go to the atm.

Well, this morning 04/21/2022 at 7am we checked out account and it was in the negative after looking we realized she did the deposit for two hundred less which would've put her over two hundred. So, since this bank opens at 10am for whatever reason. We called and explained what happened, they said the teller was off by 200.00 but it wouldn't be in our account until after 4pm today.

That is unacceptable in my opinion, this wasn't our mistake and I have bills to pay along with my account is also in the negative due to your teller error.

I called the manager and said, I wanted the DM to call me and that it's not right to the customer on Friday to have to wait hours for my money to be in the account. She said thank you and hung up on me. Again, that is also unacceptable to treat customers. We do plan on coming in to close out the account.

My name is gurney parsons I have issues with my debit card it isn’t working anymore and I called earlier on today about the issues and I need my funds I got to use it to pay for some of my medical bills .

I am presently texting from a rehab center.. I got to have my knee surgery in a few days that is why I can’t come to the branch and I’ll be needing my card to be opened so I can use my money…. Please I hope you understand me

On 2/4/23 I deposited a check was told that it would be on hold but was not informed that it would be for seven business days which amounts to about two weeks with weekends. Neither did I know or was informed that not only would the check be on hold but my whole account would be frozen in the interim. I had to literally walk home with a bad hip and two bad knees with 6bags of groceries due to I could not use my debit card for an Uber. And when I called the banks customer service number that was a complete waste of time. But what really made me mad was Monday 2/6/23 I called the bank and the level of blatant disrespect I received from the manager drove me to the point that I will be closing my account and voicing this atrocity to every social network friends family and even thinking about going to Walmart and warn every potential customer that even considering banking with this institution

I went online to Circle K to buy the sip & save because it was cheaper. Within a few hours, chargers were being charge on the same card I used online. 12/8/22
12/9/22 & 12/10/22 most of these charges we at the same place. Docks sporting goods. I have been with Woodforest for over 20 years. If they looked at my account, I have never been to this store. They used to deny and email make sure it was you. I think if someone with the same card went to the same store 4 times, that would look a little sketchy and it should have been denied. I'm waiting for $1200 to get back into my account soon or I will go higher up in the company or just get a lower. I don't know if I will even stay with the bank.

I’m having trouble understanding how I can go to bed with an available balance of 40$, and then over night, a 13$ bill is taken out which should drop it to what, 27 or so? I wake up and yet another overdraft fee has been put in and so my account is in the red again. This has happened multiple times and I don’t get it, the hatred I have for this bank is unmatched. My account was Green before I went to bed, and red in the morning because of this [censored].

I opened up a woodforest checking account to be able to cash / deposit checks that are written out tp my newly formed llc business . i went up there on 12/09/2022 at the Brookhaven Ms branch and the bank teller tells me that they would have to put my check on a 7 day hold and they wouldnt even casj it when i have an account with them i was also there to open up my business account . they said it was policy that they couldnt cash or deposit the check without putting the 7 day hold on it had me sign the check and everything the check is off of well known bank that has been around for years ..,.,.

My bank has refused to fix my online banking and in return delayed my response in knowing about charges that were made not by me. As soon as I found out about such charges I took action and disputed online purchases that I didnt do. A few days later all at one time my insurance for both my vehicles, phone, car payments, electric/water bill, property taxes, pretty much everybill ive made for the past 5 months for all things. Then I was declined! Im behind on all payments and now they have closed my account. They put a mark on my credit score also for a secured loan, I dont know what to do, im so behind on everything.