Payza
Reviews and Complaints

Hi it's margo j lakin I realized it was a mix up so my account shouldn't be closed please, so sorry..you don't need to close the account any longer...Thank you
I so get everything wrong and i now know where the problem of adding an account to my payza was coming from..so it shouldn't be closed am in approve of it thanks and pardon me for the total mix up

I attempted to SUBMIT 5 times or so but you are not taking it. The "Subject" is International Identity Theft using my 4year DORMANT PAYZA ACCOUNT.
Urgent that I reach them or vice-versa.

I have typed out 2 times already in long great detail prior to shortening my description of what happened and is happening and tried to SUBMIT. You did not let either long explanation go through. Everything was filled in correctly except I put "other " as the subject; that was because you don't have Identity Theft among your choices.
Apparently you're not as good as you think you are with helping handle problems.
Margo J Lakin
[protected]@yahoo.com

PS: I DID take photos of my initial complaint explanation as a record for myself; so if you cannot look back to the explanation that didn't go thru, (and I cannot retype the detailed explanation again because it is just too long to do again); 2 times is enough...
Tell me how to send the photos.
I will send them to your photo/video fill-in and hope you can read it!

I have an account with Payza. I have had approximately £215.65 sitting in the account for approximately a year. I have processed a withdrawal request on 27/3/18 for the money £215.65. I have been waiting ever since for the money to be deposited into my account. Everytime I log in it shows a future expected date and an explanation stating that several members are making withdrawals at the same time etc.

This is not acceptable. How can you ever trust Payza ever again.

Something needs to be done and our hard earned money needs to be returned to us.

My Payza account withdrawal still PENDING and unprocessed after 4-weeks of waiting without explanation.

Withdrawal was made on 02/05/18, then promise & failed payout on 05/05/18, 25/05/18 and another promise against 03/06/18. I need my fund promptly now or Payza has demonstrated irresponsibility to the regulatory authorities, online community & Reviews forum all across the internet.

This obviously encroaching on customer's fund and abandonment is an act of Fraud and de-service. I am no longer interested in doing any business with Payza. I need my withdrawal transaction completed now and my money refunded back to my Bank account account. This has been schemingly pushed to several Pending mode of processing till over 4-weeks of waiting without any action. For immediate resolution the Transaction Ref# F578F-A525C-7368A. For ore details see the attached screenshots.

Moreover, with respect to GDPR enforcement, I no longer trust Payza to process my Personal Identifiable Information(PII) any longer. My outstanding account balance must be refunded to my bank account before closing this online account.

Dear Sir,
I want say that my payza ([protected]@gmail.com) account had transaction 18.57 $ by bank transferred at 23/4/18 as like receipt.My transaction ID- 19886-E59D6-42D9D but after a month my amount is not received in my bank account . After contact bank branch say contact to payza.
I request you that send me my amount into my bank.
Regards,
Prateek Dawar,
[protected]@gmail.com

On the 14 of March i contacted Payza to fine out if i can still use its services because of the news in America i was told that because i lived in England it does not affect me
So on the on 28 of March i transferred $185 from my futurenet account to my Payza Bitcoin account
13YxkVkL8UQkU24Jngvy4tnPgg4snP6bre
[protected]:11:47 bitcoin 200.00$ 10$ 190$ 7$ 183$ confirmed accepted
And after i did not recieve my funds i spoke to futurenet and was told that it has been delivered . So i contacted Payza about my funds and have not had any reply now i have been blocked from getting any support from Payza when i try it dont let me contact support anymore

I have been trying for months and months to withdraw my funds - it says I need to verify my account and I go through all the steps (to upload a pdf of my passport), which I do, but then it immediately gives me an error message saying the following:

Oops! Something went wrong, but nothing major
We're sorry, but we were unable to complete your request for the following reasons:

Network congestion
Time-outs
We're excessively popular at the moment and there's a bit of traffic
We apologize for the inconvenience. Please try again later.

If you still cannot complete your request, please submit a ticket with the following issue number: [protected]

Click here to continue
___________________________________________
sooooo - I've submitted countless tickets and noone has ever gotten back to me, and I have also sent them messages on social media (twitter and Facebook) but no reply to that either.

I just need to withdraw my funds (under 1K USD) as I need them urgently right now.

Please help!

Hello,
I have been talking to your staff about this for 2 months now. And I submitted Proof of transaction and lodgement from my bank.

I set up an account in October and lodd 510 euro to it, then about 10 days later I lodged another 45 euro to it... only to then realise I should have set up a new account ! (Who does that, a new number for every lodgement !)

I sent you proof from my bank and someone mailed me back to say it wasn't my account ! Seriously.

Anyway, I since told your staff... and after about 50/60 emails and twitter discussions no one has done anything. You have my 45 euro in that original bank account, I proved it to you, but you still won't give me my money. This is not acceptable.

Then 2 weeks ago someone from twitter mailed me to apologise and said they would sort it, but they haven't done anything.

Trish

Hello,

I have been trying to set up an account with Payza now for weeks and weeks. I was trying to activate a credit card with them but it kept saying contact me bank, so I didn't and my bank said all was fine, then payza said that they don't accept visa debit cards and to set up a bank account instead, which I did. Now I cant proceed because they are ignoring the bank account and want pictures of my visa debit card. When they said they don't accept it! I have repeatedly asked why they want it now and they send back generic emails saying its for security. However a few weeks ago they wouldn't recognise it.

They wont give actually replies explaining anything. Just the same generic sentence over and over, i even asked for my query to be escalated to a manager but they ignored that too. Have a pain in my face with this crap, its frustrating and wastes days and days.
Trish

Hi Payza Team,
Our client had paid Rs.50, 000/- us through Credit Card via Payza account on 05/08/2017, today is 09/10/2017 still we have not received this amount. We had speek with Payza Team (Atul & Nitin - Mumbai Team), but they ask us to submit the documents every day from us as well as from our client and we have provided all the documents asked by them. Still the payment is not reflected in our account. Nitin told us that Atul is on leave we will call you, but I never get call back from Nitin, as I seems they are taking my issue seriously. I would like to inform Payza, whether Payza will pay me interest on this amount for delay payment to me. I need clarification for this, as I am not at all happy with the service that payza is providing..
Request you to kindly look into the matter as earliest...
Payza also has not given proper training to us for this..

Dear,
my ticket no id is QNQ-AHITO-649. 17th august I faced a problem of finding debit card form. I followed as per their instruction and sent attachment which shows invalid branch. several times I knocked them but they replied "We apologize for the late reply, we have already escalated your issue to our appropriate department. Please allow us some more days to solve your issue".in one month I ve got the above message from ur customer care department. Plz solve my issue.

Sharmin

I opened up a business account with Payza and everything seemed fine. I went to use my account one day and got a message stating that I would not be able to send, receive, withdraw or transfer any of my funds because my account had been temporary suspended. I did not do anything wrong to have my account suspended. I have asked for a explanation many times by trying to contact someone at their suppose to be customer service chat. The only progress I've made so far is getting agents that can hardly speak or understand English. No one ever gets back to me and my problem still remains the same. Payza's customer service stinks. I have asked numerous times to have my business account deleted but no one has bothered to respond to my questions. Payza was better when it was Alert pay. I never had any problems with them. Payza does not have live people for their customers to speak to and I think this is unacceptable.

Account mail id: [protected]@gmail.com
Name: kayala gopinadh
Dob: 03/07/1992
user name: gopinadh

Sir, high pay clix business site pays the money 2505 dollars to my payza account on 24 june 2017 at 12:56:40 pm. I am not received the amount. when will I receive the amount on my payza account. the amount presently not shown my payza account. please tell me reply. I am waiting for your reply.

I made a transfer from payza to my bank account on the 5th of may they refused to transfer my money I make another transfer on 22nd of may still unpaid to my bank account pls whats going they held all most my may earns with them please i need help can somebody tell me what to do this is the first time am seeing this from payza i have used them like 3 months now can i get my money back i still have untransfer 180$ with them im scared if the money will also be hanged

All I can say that. Payza is providing bad service. 22 days passed and I didn't receive my money. They just scam me, or there is technical issue God knows.
If you want proof, then message me.

20/02/2017 they reversed my money to my card and today is 12/03/2017 still that money is stuck in traffic?
If your system is showing, that it reversed, that doesn't mean the customer receives that amount. Your email support is worst, and Twitter customer care is just reading the message and not taking any step to solve my issue. After so many requests I am posting my complaint here.

Here is ticked id.
Ticket ID #PMH-[protected]

I started to use the services of Payza and made about 100 transactions. I didn’t get my first withdrawal and instead of waiting 2 weeks, I have waited more than a month. I wasn’t satisfied with it and cancelled their services, but there was still money on my account. I requested withdrawal and they denied it. I haven’t received any explanation why it has happened. I wonder if anyone knows how to get my money back.

KEEP AWAY FROM payza.com!

If you do not want to lose your money and drop to a complete helpless situation, you should not consider these guys as your money manager!

Once your money is in Payza.com account, you have lost it! Read more….

These guys are a group of systematic fraud activities. I was pissed of when it was Alertpay.com and now I gave a try with this Payza.com. They allowed depositing to Payza.com account by bank transfer without any problem and Payza system worked like a charm. I received payments from our customers to Payza account.

The problem started and Payza got disappointed when I tried to take my money, they declined :)

I tried contacting online chat which was not answering to my questions but kept asking, "is there anything else I can help you?". I kept asking question about the same issue without any result. Then the support person closed the chat window on my face :)

I opened a support ticket. It really did take 5 days to contact me back as payza promises :).

As I have mentioned before, that I do not upload funds to my Payza account but my customers pays to my payza account by bank transfer. Payza was asking me "Why do I upload money to payza account and withdraw back to the same bank account quickly"? It took a month I collected payments from customers to payza account before I did request for an withdraw from payza account, but Payza got disappointed. The emails sent to me were from "Payza fraud prevention analyst" :), who was lying that they have checked that I am uploading money to/from the same bank account, even I explained to them the uploads are from my customers and each of them are from different account.

After above arguments, this "Payza fraud prevention analyst" kept me asking to send all the Bank account statements of my customers to them, even I tried to tell them that you cannot ask so and I cannot send Payza.com my customer's Bank Account statements!

I collect image copies of bank transfer payments from my customers and we hold right to use those copies with our payment processing partners. I offered the copies to "Payza fraud prevention analyst", but he did not want them :), instead he wanted bank statement of my account. Once I sent it to him he just hide away and stopped answering to support emails.

After several support request this guy answered to me that he does not accept this bank statement, needs more recent one. When he said more recent one, it meant I need to send a statement of current month. The problem was, banks here creates a bank statement after the month end, but Payza guy wants it in the middle of the current month.

In above situation I just took a screen print of my bank statement of most recent transactions' first page. After I did send this, this "fraud prevention guy" completely disappeared. I have sent many requests for an update but COMPLETELY NO RESPONSE!

It is totally a fraud company, STAY AWAY FROM THEM
They will take your funds and hold them for more than one month saying it is under review. They are not US based company. Oh yes, they will take money to send and to receive also... MoneyGram and Western union is much cheaper. Never let any scammer/customer ask you to open account with them.
I was told that money (barely $250) which was with them from past one week that it will another another one month to verify the funds. I told them to close all the transactions.
Thank God, I did not give them my bank details to these crooks.
MY SUGGESTION - STAY AWAY, EXPOSE THEM.

I had opened a new account thinking this company is good but the service they provide is very poor and untrue, they lie as the information provided is not true on their website, and after readind their support tickets, it seems they have many unhappy customers, i have been waiting 10 days for my money to arrive to my bank and i phoned their support service on Tuesday 16 Oct 2012 and i was told within 24 hours my payment should be processed, today i now receive a email stating as of Thursday, October 18, 2012, Payza will suspend money transfers into all UK-based Payza accounts,

i will never use their service again as they lie and don't provide the service which they state on their website,
They are just CROOKS

I deposited money into Payza two weeks ago and immediately requested a bank transfer - NOTHING! This company willfully holds funds much longer that the 3-5 business days that they suggest on their site. I am angry since I was counting on this money being transferred. I can't get through to talk to anyone as their phone constantly rings busy and my emails go unanswered. ###.