Woodforest National Bank’s earns a 4.5-star rating from 258 reviews, showing that the majority of customers are exceptionally satisfied with banking services.
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beware
My account became overdrawn because of payday loans trying to continue withdrawing money... woodforest turned it over to some collection service that calls me 10 times a day. i keep telling them to stop calling so much then get really rude remarks... not happy at all when i work 3rd shift and get woken up by annoying phone calls. when i opened the bank account i told them i wanted overdraft protection but they didnt listen. now i owe them over 1000 dollars. told them bout theirselves abd again recieved rude comments and poopy service. dont think banks can b trusted . collection agencies should b closed down or we should b able to sue for harrasment...
The complaint has been investigated and resolved to the customer's satisfaction.
refused service - treated like criminal
I have been an account-holder with WoodForest Bank for almost 6 years. Over the last 5 years, my company has direct deposited from their payroll account into my account every 2 weeks like clockwork. However, when I went in to deposit 2 checks, both from my company and both from the same payroll account, I was asked a battery of questions about the source of the checks, the validity of the checks, etc. I answered each one, even though there was no reason for questioning. Additionally, the manager on duty was called over to ‘verify’ the checks before the deposit could be made.
I’ve never presented a check for deposit that was bad, and I’ve never asked the bank to assume responsibility for my checks by making funds available to me immediately. If they feel there is a question with the checks, they are well within their rights to hold the deposit until they get paid funds from the guarantor of that check.
I was allowed to make the deposit, but not without being questioned publicly about the validity of the checks. I was insulted to say the least. If I had dropped the checks in an envelope and deposited them through the ATM, would it ask me such questions?
Today marked the pinnacle of bad customer service. I presented a cashier’s check made out to my son, and the teller would not let me make the deposit. There is MORE than enough money in my account to cover the check in the event that it came back NSF, but that was deemed irrelevant. The only way I would be allowed to deposit the check is to have my son present, with his ID, “SO THE HE CAN VERIFY THAT HE ENDORSED THE CHECK OVER TO YOU.” Those were the exact words used by the teller!
I’ve had some bad customer service, but to be called a thief tops the list.
First of all, I’ve presented personal, hand-written checks for my son on numerous occasions and was allowed to cash them on the spot. This was a CASHIER’S CHECK for less than 10% of the amount that I currently have on deposit with the bank. I did not ask for the check to be cashed but to be deposited. Again, if they feel that there may be a problem with the check, they are well within their rights to hold the check until payment has been received. However, rather than deposit the check and hold the funds until it cleared, Woodforest chose to call me a thief and refuse me service until I bring my son to verify that I’m not a common criminal.
Come along son... Tell the nice lady that I'm not a thief.
REALLY?!
The complaint has been investigated and resolved to the customer's satisfaction.
reported to telecheck
I am a former customer of Woodforest Bank and was pleased to be one due to my overdrawn account at the time with Wachovia. They did in fact give me a second chance and stated to me that they did not use telecheck to open any accounts or report to them. Back in 2007 I lost my job and my account had become overdrawan and was told that they would close my account but would give an opportunity to bring my balance to a zero balance and would work with me to make small monthly installments. The manager was supposed to send me a plan to help me bring this down but never did. I later found that Wachovia was willing to put me back on the right track and remove me from telecheck, since then I reestablished another account with another bank and started utilizing my checking account privileges and was not denied to write checks at different retail stores until recently. When I called telecheck to find out why, they told me that I was in there for Woodforest Bank . I was very upset because I know that the debt was not forgotten but I received no notification from them to make things right and was not given an opportunity to start making goood on an old debt. SECOND CHANCE?! I think not.
The complaint has been investigated and resolved to the customer's satisfaction.
hmmm
Was once employed with Woodforest, loved the people I work with, however the practices of the bank I didn't love. I understand who they target, second chance customers, however if you're not a second chance customer and you have a Woodforest check, there's hardly any business that takes their checks, they specifically say NO WOODFOREST CHECKS! Bad marketing ploy and also looks horrible on the bank. If you think about it, you're sharing the same bank with people with bad banking probs, I understand times are hard, but day after day i heard I didn't do this, or i didn't do that, come on now! I'm an absolutely free holder and plan on changing banks, sorry but I don't wanna look like i'm a hot check writer, cause I'm not. Woodforest will one day realize that they're never gonna get their money from the charged off accounts, they need to wake up and smell the coffee. These second chance customers don't care they'll just drain the account dry until it charges off! Some though, were amazing at handling their account, but most weren't at all. I didn't leave on bad terms, I just think that woodforest needs to change their banking practices or they're gonna lose their account holders.
The complaint has been investigated and resolved to the customer’s satisfaction.
When I opened my account, I honestly was not aware of the second chance banking. I did it for convenience and because I left BB&T after I was being over charged. I think every bank has its issues as humans are the ones running the service. My other bank overdraw my account by holding my military pay for up to 10 days then charge me with outrageous fees. Woodforest isn't perfect (someone changed my address to a place I had never even heard of) but they have always been kind and even reversed fees when it was there error. I don't wait for my direct deposit (in fact, I usually get my pay a day early) and I have overdraft protection just in case. In my life, I bounced a series of checks and it was because my bank didnt post my paycheck for 10 day, and it wasn't Woodforest. I think they are a decent bank that has great potential. I hope no one judges me based on my bank, they should decide based on my actions and record! Btw: I have never seen a NO WOODFOREST CHECKS anywhere as they are a fully licensed bank, I imagine that would be illegal or at the very least violate FICA agreements, at least I think :)
I bank at Woodforest and have a second-chance checking account. I have mismanaged accounts in the past and Woodforest is the only way to have an account while we are paying off old bills and getting our credit back on track. It's annoying to read so many complaints from people who are angry about NSF fees at Woodforest- as if other banks don't do the same thing when a customer bounces a check.
Banking at Woodforest can be a little humiliating because you know everybody knows you probably bank there because you need the "second chance". I do understand that some people bank there because they offer very convenient hours, but most of their customers are there because no other bank will have them.
But if you've messed up in the past, you should be thankful to have an account at all, and if you screw that one up, there's nobody to blame but yourself!
bank manager a crook
A Bank Manager at Woodforest National Bank, 900 Wal-Mart Way, Midlothian, VA 23113 was fired a few weeks ago for cashing checks and keeping it for herself. Isn't that fraud and embezzlement? Isn't that a criminal offense? A crime has been committed and yet this bank manager was ONLY fired! No charges have been filed against her. She is no longer a bank...
Read full review of Woodforest National Bank and 3 commentscredit card processing nightmare
I am the owner of a computer repair shop in Veneta, Oregon. A little over a month ago, a representative of this company came into my office and promised me a positive experience with this company in helping me to process credit cards in my shop. Since that time, I have had nothing but headaches, and unanswered questions. I was told that I would only be...
Read full review of Woodforest National Bank and 16 commentsover draft / stuff on hold till moneys not there
Well for the last 4 months we ever week get 2 over dfart fees and we know the moneys in there. also we have funds tooken out that we know have been tooken out alreadt once
The complaint has been investigated and resolved to the customer's satisfaction.
failing to post deposit
Made a deposit for $50.00 2 day prior for a check for $46.00 was written. Depsoit was never posted causing over draft, countinuing overdraft and nsf fee totaling $110.00. Still have not recevied the $50.00 posting to my account. I have the deposit slip. There still looking into to. Time to find a new bank. I strongly recomened to stay away from wood forest...
Read full review of Woodforest National Bank and 2 commentsdisappearing posts
I checked my account balance around a little after 2:00am this morning. It showed $700.00 and 2 refunds had posted that I was expecting to get. This morning around 6:00am I get my Woodforest email balance and it showed I was overdrafted!
I paid a bill last night and after paying the bill and making 2 other small purchases it showed $366.00 to the good.
All of my POS transactions were there and they were there as I checked this account last night before 12:00am.
Has anyone else had this to happen? This makes my second time for this stupid stuff with them.
Can anyone tell me why this happens?
The complaint has been investigated and resolved to the customer's satisfaction.
yes i have bad times with woodforest too go to bed have a 1000 dollars in the bank 2 transtions come thru leaving me wiyh 319 dollars pull it up the next morning i was negative 2919 cents and nobody can tell me where it went
Yes, I have 50.00 missing as of right now. I do not know where it went. I checked everything I spent. Also last month I deposited cash. It showed my transaction going through on what I drew on that transaction. 2 days later the deposit disappeared and I was overdrafted and charged 5 overdraft fees. Then the deposit reappeared and all the money was used up. Now everyday I print off my account and save them. when it happens again which I am sure I will have caught them.
od fees/rearrangement of transactions to cause od fees
My 19yr old and 17yr children opened an account at Woodforest. It was their choice as they felt the hours fit their schedules best. During sign up, I was there and we ALL discussed NOT having this "od protection"- i even told them my older child had a bad experience and that was not something that needed to happen. About six weeks later we noticed about 180 in OD fees on the account. My son used that stupid card to do everything so each 3-4 dollar transaction cost extra 34. At that time we called and the BRANCH MANAGER told ME and my SON that both kids had to go in to sign something to take the protection off the account. I was upset and told them we knew the person we talked to and what was said and she still said both kids needed to come in. Their schedules were not going to be same for about a month, but I just told my son to print out the transactions to ensure that he had money in the account. He was very faithful about that, and kept those prinouts of balance in folder. My daughter made an error thinking her check went direct one week and she went to ATM to get what would be just a little less than her check. Three days later the account was overdrawn by nearly 550 mostly due to fees. I called and talked to MY bank who informed me that their policy was to do transactions as they happened but that we should check with Woodforest who may do it different. And different is what they do. They spent an hour trying to convince me that ALL merchants hold transactions for up to 7 days before they run them. My husband is a retail manager and said no truth to that! They were moving and holding them in pending in order to get OD money because that "protection" was in place! My child could prove that there was money in account and there were still massive od charges. I told them to not use that stupid card and just get money and even that did not work. To this date they have been charged over 1000 in fees! Now the latest is that my daughter asked about working out a pay agreement but closing the account and was told it would have to wait a MONTH so that more fees could accrue! By the time they can "work out something (which is not a guarantee) there will be another 400 in fees min. THis is such a scam that I am filing every complaint I can.
The complaint has been investigated and resolved to the customer's satisfaction.
I have wondered about this for some time now. First off, I would not say that all of the Woodforest employees are "idiots". Where I live, the Woodforest in my area, the employees all seem very young to me, but young is not synonymous with stupid. As for the pending transactions, I have wondered why they seem to go through like they do. For instance, I have 2 things that are automatically debited from my account. Most of the time they both hang out in "pending", unless they are going to cause an overdraft. I realize that even being in the situation to have these items cause an overdraft are MY fault. Here is where I have a problem. I often intentionally overdraft(MY FAULT) my account, hoping that the pending items will not clear until I have made another deposit(AGAIN, MY FAULT), BUT the story behind that is, I have an ISP directly debited from my account and that transaction hangs out in "pending" for 3-4 days and usually does. If I get to the point where I need to use my debit card prior to making the weekly deposit, and it technically overdrafts the account(only in pending), then all of a sudden the ISP item hits pending and is cleared in a day. Yes I guess you can chalk this up to being majorly my fault. But I am curious as to why the same direct debit, at the same time every month, ALWAYS takes 3-4 days to clear but if it is going to cause an overdraft before I can get the weekly paycheck deposited then it goes through in a day. I do sincerely believe that they push them through at the most opportune time to make overdrafts, but like most anyone would say, if you didn't try to use money that wasn't there, that wouldn't happen. I agree. I don't, however think they are completely bad. Other than this I have never had a problem with them, and I think alot of unnecessary blame gets put on the people who are actually serving you at the branch. Alot of the problem is not them at all, but higher ups who are only telling them what to do. I even had the experience of the branch manager at my bank telling me that he was trying to get the "higher ups" to not charge an overdraft on anything under $5 or $10. They wouldn't do it because they said there would be that one person who overdrew $5.10 and then complained because "If it had only been $5.00 you would waive it. Sometimes I think we, the people, cause our own problems by wanting to complain because we think it is unfair. Everyone in the world thinks something is unfair but complaining does nothing. Other than that, I don't really have a problem with Woodforest, they have even called me when my account is going to overdraw so I would have time to correct it before the overdraft occurred(my local branch did this). I have requested printouts from my account which they have provided free to me. When I opened my account I would have had the typical "waiting period" but they suggested an alternative to me that saved me from it. They first tried to call the bank that the check was drawn on and it was only a $4000.00 check to confirm. The problem there wasn't Woodforest but the bank the check was drawn on wouldn't confirm that the account was good(I sat right there beside the girl that called, it wasn't some hide in the closet and call thing). Woodforest then told me I could take the check to the bank it was drawn on(a 1/2 hour away)and then I wouldn't have the hold as I would have the cash to deposit. I think the people working right at the branch try to help as much as they can. Besides, that, the branch manager at my local bank can overdraft my account any time, smokin' hot he is...roflmao;) WOODFOREST, LIKE ANY OTHER BUSINESS OR BANK, HAS ITS UPSIDE AND ITS DOWNSIDE, IT'S UP TO YOU IF YOU CHOOSE TO USE THEM OR NOT.
Its not just your bank that does this, I think a lot of banks do this to customers and that is NOT ok. Charging ridiculous amounts of money for overdrafts to me is like loan sharking.
steals clients money
I am caring for my parents who are both dying. Upon starting to straighten out their finances, I opened a checing acct. With woodforest bank. After a person stole a chk from their acct. , and cashed it for594.00, I requested to close this acct. The day it came in for pmnt. Woodforest kept it open for over 2 weeks! In addition to all the charges from the companies that had received payment by check from us, woodforest charged us over 2500.00 worth of overdrafts. In addition they move payments around (Even taking off an already posted payment and moving it to a later date) so that they can charge the maximum number of od's. I am fed up! This company needs to be sued. They ar clearly breaking the fdic laws and I have proof. If anyone else is involved in a class action, please post the info so I may join! These crooks need to bein jail! It has gotten so bad that my dying disabled parents have no food. At least I know justice will be served eventually - if not in this world then in the next. I would suggest woodforest employees think about that!
The complaint has been investigated and resolved to the customer's satisfaction.
idont no what to say they said they are turning me in to the credit brurow
i opened a acout also they would not close it un till ipay the monthly 9.00 dollars monthy fee now i oue 28.00 dollars it seemed to be a good bank i geusse i found out yhe hard way ronald g ducey mish in
used to work for woodforest, we are unable to close an account if you have any kind of outstanding balance or outstanding transactions, and will try to notify you about these issues, whether or not you are able to be contacted if no fault of our own. Please include the right information if you're going to make a complaint.
stole money
Went to Woodforest ATM to pull out $400 for my fiance. ATM jammed & only dispensed $280. I looked up into the machine to see if anymore money was where I could pull it. I immediately went to the teller to report the shortage. I hadn't even put the money in my purse & had the receipt which stated that $400 was dispensed. The teller asked me if I was on my...
Read full review of Woodforest National Bank and 2 commentsemployee relations
I was once employed with Woodforest as a manager. I was let go because one of my employees made up a story to the HR dept. She was on the verge of being fired and knew it was coming so she got everyone together that she all went to school with(small town) and said the I mistreated the employees. I was never contacted about the situation and came into work one day and was told that I was let go without warning. I also believe it had to do with the outlandish sale goals that were placed on the branch. It hard to get people to open accounts when no one in town would accept a check written on the bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
WF fired my husband I believe because of age discrimination. This is a bank that can not appreciate a good employee that takes his job and the bank customers seriously. My full story will be coming soon and you will be so surprised at what goes on behind the scenes. Corporate should review their tapes and they will find that they can take trash off of the street, but they still do not clean up very well. to be continued...
I was hired as an instore branch manager for Woodforest July 2009. After going thru a week of their "training" in another store before mine was to open, I concluded that I was not going to have anything to do with this bunch. I contacted my regional manager and told her I was not returning, and added that it was a mistake to come to this "bank" in the first place. I insisted they not pay me, but they ended up paying me & screwed me out of unemployment compendation. Not only did I not like their business model of overcharging customers for overdraft fees and daily fees to boot, I honestly felt they would can me in no time because of their rediculous sales expectations to obtain customers in a sweat shop atsmophere. Too many silly "in-store" campaignes going on, and not enough emphasis put on serving the customer. I have been in banking for twenty-five years, and this is one bank I would not ever recommend. Sorry, Judy!
O I love this one dave! She did not round up the employees, you know what you did. Nice try!
awful bank
Wal-mart who proudly services Woodforest National Banks in their super centers has once again found a way to screw the "American Public!" Two years ago I went an opened a second chance checking at the bank and opened both a personal and a business account. The business, being seperate from my personal with it's own EIN and LLC documents and company name, mailing address, phone, ect. Due to a large amount of NSF checks returned to my business account, Woodforest took it upon themselves to transfer everything in my pesonal account to my business saying they could "legally do that". Then my personal account became overdrawn due to checks that were out! I was so furious, that when I closed my business, that year, I filed for personal and business bankruptcy! Last week I had to go to their bank to cash a check that was drawn on them, not only did they keep my check, they refused to give it back to me when they told me they were collecting on an old debt! That they could legally do that! It didn't matter to them that I had no groceries and no gas to drive back. My children were with me and it was the most horrible thing I have ever had to encounter! I thought that was why in opening businesses we get LLC and EIN numbers and why when we file bankrutpcy "we are protected"... Way to go Wal-mart! This bank also charges the Blue Collar American Worker, $3 daily as their accounts stay overdrawn! Wow, if you are paid once a month, that really adds up... Is this legal? Stay away from this bank! AND STAY AWAY FROM WAL-MART! Sam never wanted his store to be part of scams or fraud to the Americans he loved so much!
The complaint has been investigated and resolved to the customer's satisfaction.
I hate that most every complaint about Woodforest has that note in it to contact the Regional Vice President. Most of the complaints are legitimate non-customer friendly policies and shouldn't require a RVP.
Why not be different and make customers love Woodforest so you could be the new standard in customer-centric banking?
John Q. Public II
if you were opening a second-chance checking account, you probably didn't know how to run a business anyway. IT'S FOR PEOPLE WHO CAN'T MANAGE MONEY!
Sounds like you have some spending problems. It was the Bank, nor Walmart - making you spend $$ you didn't have. That is why you should budget your money. When you spend $$ you don't have, yes, you will get fees. And yes, they (all banks) have the right to "Offset" from one account to the other. Sorry for your children going without, you need to think about that before you get yourself in this problem.
Unfortunetly that information is provided to you in the disclosures you got when you opened the accounts. All banks do this. It's called "right of offset."
pending/rearranging order of posted transactions
I've had major issues with woodforest holding every single debit card transaction in a pended status for 5-7 days and then rearranging the order that they post the items in an attempt to overdraw the account to receive the maximum number of nsf fees. I called customer service to complain because I have an item that has been pending for nearly a week!!! They...
Read full review of Woodforest National Bank and 10 commentscheck cashing
I was an employee at Woodforest National Bank for 3 years. I left for a better opportunity at another financial institution. I wanted to write a check off my other bank account to deposit into Woodforest to make my car payment and they claimed they have a "new rule" that they can't accept TO ME FROM ME checks any more. There would be an automatic hold placed on my check from the other bank where I WORK for 7 business days! I have never written a bad check before in my life and I am definitely not going to write one off of my new job! THAT"S CRAZY! The regional manager, the branch manager and the assistant manager have came up with this all on their own. From what I understand it's not a "WOODFOREST" policy. I am very disappointed in this bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
overdraft fees daily
I accidentally swiped the wrong atm card. I have one with WoodForest and one with my other nack and they are both green and look almost exactly alike. I didnt have enough money to cover the transaction and they approved it anyway causing me to over draft (I did have enough in the other account which waas what card I thought I was swiping, I ususally only...
Read full review of Woodforest National Bank and 5 commentstied up $3k of my money
Long story. Their mistake but were reluctant to do anything.
My unemployment goes into an account that I have a debit card for. My only access to the money is by using the debit card or paying extra to do an online transfer to a bank.
I wanted to pay off a 0% cc loan that was about to expire. I had a few grand in my checking account and I had about $4500 in my unemployment account. On April 23rd I went to the bank to get a $3000 cash advance to deposit into my checking account so I could pay the cc off.
When the teller swiped the card the machine malfunctioned (she didn't tell me that). She processed the transaction again and it was delcined. I thought maybe there is a limit, try $2000. It was declined again. I said try $1000. The $1000 transaction was approved.
When I got home I checked to see if there was a limit and found that there was in fact no withdrawal limit. But I also saw a pending pre-authorization on my account for $3000.
I called the company and asked why the pending transaction if it was declined. They said it was not declined, that the amount was approved when the request was made. I knew that in order to get the pending removed I would need the bank to send a letter telling them they were not going to finalize the transaction. I asked the guy if there was another alternative other than waiting 5 to 10 days, he said no.
Next day, April 24th, I went to the bank and explained to the teller that there was a pending transaction for the $3000 and they needed to send a letter to the bank. I provided a copy of my statement showing the pending transaction. I thought it would be a simple request because I knew the procedure. It happened to me once at the post office. They said I had to swipe my card again and there were actually 2 transactions for the same amount. I did let that one go for 5 days. They had no idea what to do so they were going to send it to someone else and let me know what they found out. I never received a call so I just waited. 5 days and it was still there. 10 days and it was still there.
I called the company and found out what really happened. They told me she had swiped the card twice and the first time got approved, the second was declined because the first was approved and there was not enough money for the second request. The 3rd attempt was declined because the first was approved. The 4th attempt was approved because there was still enough money in the account.
She also said any thing over $250 would remain for 30 days unless the bank sent a letter. And she said the matter could be resolved in a few hours if they would just fax a letter. I went to the bank and asked them what was being done. They said nothing was being done because when they forwarded the matter no one had ever heard of anything like that and that they could not send a letter because they did not have any record of the transaction. I said if you have no record then what will it hurt to send a letter to that affect and tell them it won't be processed. I got them to call someone and in the phone conversation that is when she said she swiped the card and the machine malfunctioned. But in all the people she talked to, she never told them what needed to be done. She just asked if they should do anything to get the funds released.
But they still said they had never had to send any correspondence like that. Their risk dept. didn't have any idea. I made a small scene in the bank at Walmart and they said someone would call me that afternoon. I went straight home and called the account company back and spoke with them again and they assured me there was nothing I could do, the bank had to do it. I called the banks main CS in Houston and talked to about 3 people and a CS supervisor told me that someone in risk was taking care of it and it would be done within the hour. The branch manager called and I explained to him that I had called CS and he said he would call and make sure I was told correctly.
Well, the next morning the transaction was still there. I was hot. I called the account company and they said they had received no letter. I called the banks CS and went through about 3 people and no one knew what the hell was going on. I finally got a CS supervisor that told me that she had spoke to someone in risk and that the letter had been faxed in that morning (18 hours later than they said they were going to) and that they had received a confirmation of the fax. I told them I wanted a copy of the letter faxed to the bank so I could pick it up. I never got to speak to anyone in risk at any point. I am the customer, shouldn't they deal with me if they are offering customer service? They can't even give you a direct call back number, you have to start everything from the automated process.
I called the company back and got to the head person on duty on the phone and she told me the fax number I was give was for the Texas office and that she was in Harrisburg, Pa. so she could not verify receipt of the fax. I told her I was going to get a copy of the letter and would she accept it if I faxed it in. She said yes. She was very accomodating and said that if she saw the money post to my account before the end of the day she would call me. I told her I would get the letter but would wait until morning before I got back to her.
I went to the bank about 4 hours later to pick up the letter and no one knew a thing. After about 15 miutes they finally came up with the letter from an email. I brought the letter home and waited. The next morning the money was back in my account showing a transaction reversal.
So after 12 days and only two extra blood pressure pills I got my money back. The people at the bank did not seem at all concerned that I would have to wait 30 days to get my money even though it was their machine that malfunctioned and caused the whole ordeal. Hell, I guess all their account holders have an extra 3 grand to throw away for a month.
The lady at the account company said it is a very common thing to happen and that she has had a few banks refuse to send a letter, and those banks did complete the transaction 90% of the time. But she has never known of a bank that has never had it happen and did not know what the procedure was to rectify the situation. I think the bank was just stalling with the whole thing.
They said they made a one time exception just for me.
I know this was just one incident with the bank; but the way it was (or should I say wasn't) handled and the several times they lied to me about what was being done and the total lack of communication is just not the way customer service should be provided. Especially for a financial institution.
I told the teller, I normally keep a few thou in there but since they messed up, all that money was now gone from the account and I will make damn sure that there was never any money in that account again. I don't think they really care.
I've recently had them take me for $800 in overdrafts from a TWO WEEK lag in a check deposit, and was basically told by a CS supervisor and numerous others in the company "not our problem". When I had opened this account, I had also insisted on overdraft protection, which those documents were obviously disregarded. Already got a lawyer.
I have the highest regard for Woodforest. My debit card was stolen and charges form an overseas digital firm were placed on it. They took care of the matter promptly and efficiently. I had a new debit card within 5 days.That's what I call service. When my first worker's compensation check came, for over $3000, they personally called the bank it was drawn on to have it verified. I was able to get money out of my account right away. I am one of the second chance customers, and had previously been denied an account at another large bank here in Ohio. Woodforest tellers have been nothing short of courteous, knowlegable and ready to go the extra mile for me. Their banking hours are fantastic and being located in Walmart, I can hit two birds with one stone. Woodfroest is the BEST bank I have done business with in my 40+ years of banking history. Keep up the good work Woodforest!
wood forest customer service reps are doing a great job, even though it's not their fault that people think that woodforest bank is fraudulent, it's a great bank & please bear in mind, which bank would give customers with BAD CREDIT a second chance to have an account, and if you research you'll see that it's mostly SECOND CHANCE CKECKING ACCOUNT customers that are making these silly complaints trying to tarnish the good that WNB has done & is doing to our growing economy. Keep up the good work WNB & people please manage your accounts wisely so that you don't have to find someone to place the blame on for your errors of using your debit card info online & going on shopping sprees, tcausing unauthorized charges, if they don't have your account info, then they can't debit your account. PEACE & LOVE ALWAYS...
Woodforest may have no control over the cash advance machines but they sure as **** have control over the lack of communication, the outright lies told to the customer, the lack of sending the fax to rectify the situation, the incompetencies of their staff. . . shall I keep going?
Woodforest National Bank has no control over the cash advance machines. It is ran through a completely different company.
poor customer service
I went into the bank on a monday evening around 4pm and I needed some stamps. I was informed that I could not buy any by the branch manager beacuse she had not counted the register. she was very rude, and as I walked of I heard her make a comment about me under her breath. I beleive she said "we are not the post office so go there, we are a bank". she wa...
Read full review of Woodforest National Bank and 1 commentexcessive fees
I opened an account at Woodforest Bank for convience. That was by far one of the worst mistakes I have ever made. My SS Disability check is deposited directly in to this account. Why would a gvoernment check be listed as"pending. Because of this my check is only $812.00, I was hit with over $500. in overdraft fees and charges. for someone that lives on a fixed income that is a very big blow. I do hope eventually some agency will step in and put a stop to this.
The complaint has been investigated and resolved to the customer’s satisfaction.
No agency will stop this. This is a federally regulated institution just like any other bank. Have you talked to the bank? I work for another bank and even though your check is direct deposited, it can still be listed as pending and was more than likely in your available balance. Ask your bank for a refund.
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Woodforest National Bank phone numbers+1 (877) 968-7962+1 (877) 968-7962Click up if you have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone numberCustomer Service+1 (832) 375-2000+1 (832) 375-2000Click up if you have successfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (832) 375-2000 phone numberHouston+1 (888) 247-4204+1 (888) 247-4204Click up if you have successfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (888) 247-4204 phone numberCheck Verification+1 (877) 968-7962+1 (877) 968-7962Click up if you have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have successfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number Click down if you have unsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone number 0 0 users reported that they have UNsuccessfully reached Woodforest National Bank by calling +1 (877) 968-7962 phone numberMon - Sat
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Woodforest National Bank emailsSocialMedia@woodforest.com100%Confidence score: 100%Supportsupport@woodforest.com100%Confidence score: 100%Supportinfo@woodforest.com100%Confidence score: 100%General Inquiriessocialmedia@woodforest.com100%Confidence score: 100%mobilesupport@woodforest.com97%Confidence score: 97%support
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Woodforest National Bank address25231 Grogan's Mill Road, Spring, Texas, 77380, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 27, 2024
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GET A LIFE ! First of all you owe the payday loan place, now you owe the bank. I can only think you probably owe alot of other folks! Stop blaming others, and take care of your business. Keep a register, and STOP spending $$ you DON"T have !
You are blaming a bank for YOUR inability to manage money, and make proper decisions on spending habbits? You have GOT to be kidding me..
You are blaming a bank, for your inability to manage money? You have GOT to be kidding me. .