Woodforest National Bank
Reviews and Complaints

I had money taken from my account by U-Haul, and credited back the same day, which caused me to go into overdraft...my home was just burglarized, and then his, i feel i have been victimized twice. it wasn't added to my account until 3 days later, wasn't my fault. Now the bank tells me i have to go online to print a one time credit form, which I don't see. I have to come to the Library to do this with limited timed to do so as I have had my computer stolen, I have police reports to show proof, my, question is why can't the bank do this for me, they see it was an error that caused me to go into overdraft.
Patty Stewart [protected]

The manager at the Seneca location has $1600.00 in old $100 dollar bills set aside for himself in the vault. It is counted as "mutilated" money. It has been in there for several months and he just keeps adding to it. The District Manager has been made aware of it but apparently condones the practice.

I just spoke with someone at woodforest about my issue and it has been resolved. I am please with the outcome. Thank You Woodforest.

I recently started business in 2009 . I took a check that I received for work we had done for another business to Woodforest in Peoria, IL, where I have had an account for a year and a half.. The check was for $120, Woodforest deposited and cashed it no problem. I deposited another check for $1350 from the same business about a month or so later. On December 21nd I deposited a check for $4, 635 from the same company. I asked for cash back and wood forest branch said if they took the deposit, they would have to hold it until1/4/2013. Well I told them that was unacceptable. The Teller told me I could come and talk to the branch manager on Saturday morning. I came in on Saturday and the branch manager just regurgitated the same thing the teller said the previous day. She said she would call someone to see if something different could be done and she would call me. So now my contractors will be without money for Christmas, not to mention I could use thee money for expenses. She called me and told me told me if I deposited the check and if it clears, they would remove thee hold. Its the 27the of December and the hold is still in place. I called the bank and the person who wrote the check and they said that the money was available and that my bank can call and verify. The branch manager said she cannot call and verify.The branch manager has been giving me thee run around, basically lying to my face when I visit the branch.The don't care about you as account holder.Woodforest will not go the extra mile for you. When the hold is removed I am going to close my account for sure. I would discourage any business or person doing business as from doing business with Woodforest Bank.

I can also say working for woodforest is a joke. Woodforest treats employees and customers like a number. You know when a VP over call center tells you to lie to customers who call in wanting to know why the deposit isn't showing up because our computers are down you are working for scammers.

I purshed a 211.00 money order on 08/23/08 which apparentlywas never cashed. I attempte to trace the MO and the branch manager refused to verify if the mo was cashed or not. I was instructed to return another day to try again to see if the MO cleared. I contacted your offices and was treated no better. Today I received the partial return of the funds of this mo. I was told that I had to pay up front $25.00 to cancel the MO> At the same time I was informed that the $25 was taken out of the refund of the MO as it is normally done. I KNOW THIS BECAUSE I HAVE HAD ISSUES WITH MO RETURNS BEFORE.

The refund I received was not the $211.00 I purchased and requested a return on. It was $186.00. And the hispanic female that took care of the refund and overcharged me the $25.00 up front refused to refund the entire $211.00. I intend to file fraud charges against your bank & this employee that stole this $25.00. SHE STOOD THERE AND OUT-RIGHT LIED THAT SHE HAD RETURNED THE $25.00 DAYS AGO! ANY J___A WOULD KNOW THAT IT DOESN'T TAKE A WEEK OR LONGER FOR MAIL TO BE SENT ACROSS THE STREET! CONSIDER YOURSELF REPORTED TO CONSUMER AFFAIRS AND ANY FEDERAL AGENCY THAT IS FED UP WITH BANKS LIKE YOU THAT VIOLATE CUSTOMERS RIGHTS AND OUTRIGHT STEAL MONEY FROM THEM.

stole disability money now my phone is shut off and they refuse to handle the situtation someone should close them down

I have an account with them and my money had a habit of disappearing.Even when I knew there was money in the bank. They have refused to pay bills whiich are to be taken out putting me in a mess. Also belive I have been charged to many fees for things that Ishouldnt have.

First of all..what does anyones race have to do with this? Hispanic? Who f'n cares? Learn to spell, and come back when you've taken your Prozac.

Refused to show you where the money went? I'm sure. Maybe it's because you used your account when there was not any money in the account! Keep track of your own ###, and you won't have an issue!

And the 30 closure.. it's 65 days. Ignoring it is stupid. After 65 days, your account will charge off with the negative balance and be sent to a collections agency. Have fun with that, idiot.

They stole from me as well. They said I owed $500, 00 into overdraft but no worries they said we will just put it in a take charge account, so they did. I payed it off in a year all this time i was paying for my checking and interest. So now i have my free checking back low and behold i suddenly owe another $500.00, ah but this time i was vary careful not to use me debit card at all. I asked them to show me where the money went, they could not, just said its our word against yours you owe it pay it.Well i promptly stopped my direct deposit but my check already hit the bank, they took it all so i contacted my HR people who pulled my check back this really aggravated the bank so they added $300.00 more to what they said i owed.The bottom line is i did not owe the money they know it and i know it so what can i do? Nothing. My Daughter was also hit with the $500.00 theft after they hit us, I have talked with a lot of people that have had the same thing done to them. I talked with our Lawyer about this who said that it is a highly unethical practice that banks use and you cannot do anything about it, I was told to just ignore them and after 30 days they have to close the account.

ive had an account with Woodforest for two years now and everytime i had a major complaint they have fixed the problem.. the branch manager at my branch and all the tellers are on a first nalme frindly basis with me and my family.. it is definitly a family bank ..

Having been in the banking industry for over 30 years, consider yourself lucky that a refund was made. Money orders are "guaranteed" funds so technically a "stop payment" order is not availabe. The fee was for the "stop payment order", just like you would be charged "if" the check was your personal check. Plus you assume all liability for the stop payment should the money order actually get to the person you originally made it payabe to. IF you would check with other banks you would find this information to be true. (Old saying, look before you leap) The teller and the Bank did absolutely nothing wrong.

I take it direct deposit must not be an option for you then.

I have only had my account with Woodforest banking for just a few months. Every time I go in to do business, these people are so rude. They act like they don't want my business. This one man talks to me in such a demeaning manner. That's fine. I'm taking my business elsewhere.

To Melvin Jennigs
No one cheated you. In Fact, You should be happy that Woodforest knocked off some of your balance into your charged off account. The way that Woodforest determines overdraft fees now is just different from the way that they used to do it. A long time ago they used to charge $5 a day once you were overdrawn. They have suspended that. Also, The maximum amount that you can receive in fees is you privillege pay amount (overdraft limit). Therefore, if you have a $100 limit then woodforest can only charge you that in one months time. SO no one cheated you, they simply applied the new rule to the past to help you.

I haven't had an account with Woodforest Bank in a couple of years. Yesterday I received a letter from them stating they were "CREDITING my outstanding negative balance on closed account #0781 in the amount of $520.00, which represents the reimbursement of overdraft fees previously incurred and paid by you to the Bank that were determined to be excessive." In other words they sent me a worthless letter saying even though they cheated me, and were responsible for my overdraft problems, I should be happy they moved the money from their left pocket to their right pocket.

Basically their penalty was the cost of postage for the letter.

I have made a copy of the letter and will sending them to my State's Attorney General and my Congressmen.

woodforest bank is a joke..they have rude bank tellers and they were upset because i made deposits totaling over 10, 000 in one month. A week later I came to cash my check for 2, 000 and they said they would have to put a hold on it for 7 days? I was so upset I had things planned for the weekend..Luckily I have credit cards but still I think they were mad because I make more money than them! I would not recommend this bank to anyone! STAY FAR AWAY!

You should file a complaint with the California Attorney General Public Inquiry Unit:
Public Inquiry Unit/ Office of the Attorney General/ PO Box 944255/ Sacramento, CA 94244
ag.ca.gov/consumer/general.php
After I complained, i got a phone call and it was helpful. Law enforcement should know what is going on

I am an attorney in New York with experience handling cases filed by Northern Leasing and MBF Leasing. I am located across the street from the NYC Civil Court in lower Manhattan, where Joseph Sussman files these lawsuits. I have experience in dealing with Northern Leasing and MBF Leasing, and have achieved excellent results for my clients. I look forward to helping you. Call me for a free consultation at:

Brett Schatz, Esq.
Mann Mann & Schatz P.C.
153 Centre Street, Suite 202
New York, NY 10013
Tel:[protected]
www.mmsfirm.com

I placed an order online at QVC, and cancelled the order the next day. Because the purchase price was $1596.68, they have to get a written release from the company that you cancelled with. I understand that. However, I placed the order on the 24th of Jan 2012 and cancelled on the 25th of Jan 2012. It is now February 16th 2012 and Woodforest is saying that they are not getting the faxes from QVC. I have had QVC send off 5 faxes to release the funds. (which QVC doesn't have, Woodforest is just holding the transaction) So here I am setting here 4 weeks after a cancelled order, waiting for my money. I am fed up and pissed. I asked Woodforest if I just closed out my account, can I have my money then, they told me that I had to wait. Nice right? DONT BANK WITH WOODFOREST. I had the same problem with my account being in the negative due to this, and they charged me many times. MANY. If this doesn't get settled, I have been advised to hire an attorney, and sue them. I hate them. And I don't normally say things like that.

Woodforest employees do lie to customers per instructions from their supervisors. Woodforest has been fined twice by regulators for misrepresenting products and had to change the name of their merchant services because they were being sued by gucci for opening fruadulant accounts. In the call center for example, employees are instructed by management not to admit fault when our computers go down causing debit cards not to work and/or deposits not to post. These common computer issues causes all kinds of errors on customers accounts such as incorrect balances. Just recently an article was written in a conroe newspaper on how a woodforest computer glitch caused customers account not to show correct balances causing customers to over draft their accounts.

I do the online statement and was completely surprised that Woodforest, with a balance over $3500 is still charging me $5.95 a month fee. Woodforest publishes a list of their fees online in PDF format, and surprise, there is no amount for both consumer nor business accounts in the amount of $5.95.

So how can a bank charge a fee that isn't even on their published rate fees? As of 10/07/2010, there is no fee published on Woodforest's fee schedule in the amount of $5.95.

What's more, don't they make money on my deposits, so why charge me to make money from me? Seriously, that would be like me charging my employees to work for me because I make money off their work. Woodforest, wake-up, these are modern times and with so many banks trying to find ways to make money from deposits, the best way is not to bleed it out of customer accounts.

John Q. Public II

I recently had to get a new debit card two weeks before Christmas. Someone had stolen my card information and tried to get money out of my account. I would say that I'm happy that they called and caught it but the only problem is that this was the second time in six months that this happened. The bank assured me that this happens all the time and there is no way to trace how it happened. I planned to change banks once I had a few bills to clear and after the holidays. Fast forward to today. I attempt to put gas in my card and discover once again my card has a block on it for suspicious activity AGAIN! This time less than six weeks. I'm told that they cannot trace the cause again and that they do not investigate it either. Are you kidding me?! I work realy hard for every dime of my money and now I have no access to it. This time I didn't even get an heads up call. Don't worry. I will be closing my acct in the morning. I will tell everyone I know how horrible the security is at Woodforest. Remember that word of mouth is the best and worse form of advertising. I will make sure I tell my horror story on every website, comment card, and review board I come across. I believe this is an inside job and this is the really reason Woodforest refuses to investigate.

woodforest charged me $2.00 each time i deposit to my free savings account. i was also told they had branches everywhere, including new york city where my mother lives and i visit frequently. guess what? no branches for 68 miles! wow! also, i was told there were branches open 24 hours in indianapolis, there are none! i have een through the online yellowpages and called a few dozen branches, and i cant find ANY 24 hour location at all. even the 877 customer service line isnt truly 24 hours, exept a recording that says it is after business hours. 24 hour banking? what a joke! these guys are scam artists!

Well, same here. I do the online statement and was completely surprised that Woodforest, with a balance over $3500 is still charging me $5.95 a month fee. Woodforest publishes a list of their fees online in PDF format, and surprise, there is no amount for both consumer nor business accounts in the amount of $5.95.

So how can a bank charge a fee that isn't even on their published rate fees? As of 10/07/2010, there is no fee published on Woodforest's fee schedule in the amount of $5.95.

What's more, don't they make money on my deposits, so why charge me to make money from me? Seriously, that would be like me charging my employees to work for me because I make money off their work. Woodforest, wake-up, these are modern times and with so many banks trying to find ways to make money from deposits, the best way is not to bleed it out of customer accounts.

John Q. Public

These people are total scam artists and my experience is identical to yours.The claim that you have $100.00 in your account and direct deposit is not true as I heard from friends.I decided to test them myself August 2010 and DID have over $100 in my account and do receive S.S. and S.S.I. direct deposited and was still charged the $ 5.95 "service fee" so that is a flat out lie.The credit/debit cards are the cheapest I have ever seen and have to be reswiped numerous times just to get them to work.A prepaid Greendot debit card is twice or more the thickness of Woodforest and will last years.I was concerned about how lame their cards were and kept it isolated from my other items as to protect it from damage.I knew something was afoul when the cashiers at Wal-Mart would frown when you pulled out a Woodforest card and the bank is in their store! I asked Woodforest for a replacement and they said sure but I would have to pay another 12.95 for a new card when my old one was barely over 6 months old! I think Stealth pilot is a plant from Woodforest because he seems to defend them above and beyond the truth.NO, I got no notification of the pending of the $5.95 service fee by mail and it was not mentioned in my daily account e-mail but was in my monthly E-statement after the fact.The only advantage Woodforest had was their now bogus free checking and if you received S.S. and or S.S.I. your checks would be direct deposited and you got them one day earlier avoiding the crowds of the next day.I called every bank in town and no other bank charges this fee and Woodforest money orders are twice the price of any place in town.I know this much you will be sorry you opened an account with them because in the end you only come out a few dollars ahead in which is not worth the extra stress.I have not had my account even a year yet and none of the employee's who were there when I opened my account are still there, in fact their employee turnover rate is so high I assume they must treat their employee's as bad as their customers.I think they should chane their name to Woodforestgump Bank because you would be an idiot to bank with me but don't take my word for it, give it a try, because Woodforest accounts are being closed out in great numbers in our local Wal-Mart, me included.

Thank you for your post. All I kept reading were negative comments about Woodforest Bank, but none of the banks that the complaints were filed on are located in my state.

I'm considering opening an account at Woodforest, because I also need the Second-Chance Checking account that they offer. I have made some mistakes in the past with other banks, and now that I'm in Chexsystems, it's very difficult for me to get a checking account.

Again, I appreciate your post. You have reassured me that Woodforest Bank is not so bad afterall. :)

I have been with Woodforest Bank in Tega
Cay, SC for two years. They are an excellent bank! I have had two replacement debit cards and I never had to wait more than five days to receive. When cashing out of state
checks never had a ten day hold. I am not a second chance customer and have nothing but amazing things to say about this bank and their customer service.

I agree they are not a good Bank. They waited and waited to release money from our account and now were over 300.00 over drawn. were on a very fixed income and there is no way we can pay that all back at once. I do not know what were gonna do. Pay them or not pay rent. Now payments would not be a problem

At Woodforest, our objective is to have very satisfied customers. We apologize that there has been any inconveniences. Please feel free to contact the Regional Manager for the Perrysburg location at averbsky@woodforest.com. She will be very happy to address any concerns with the branch and ensure smoother transactions moving forward.