Sonic Drive-In reviews and complaints 1
View all 1804 complaintsSonic Drive-In - double cheese burger
I was eating my burger purchased from sonic an as I continue to eat the burger took another bite it was hard as I looked harder there was a paperclip! I drove to sonics to ask for a manager, the assistant manager (I think his name was jeremy) came out after seeing the burger was in shock and said o! Took the burger inside came back out and asked, "what would you like us to do?" would you like your money back, another burger? I asked what do you think should be done? Jeremy then says huh let me go back in and ask the manager? I said o is mr. Hugh pearson here in which his name is listed as general manager/partner still as indicated on the sign. Jeremy then states o hugh doesn't works here any more, jeanette's our manager now. Asked where is she? O do u want me to go get her? I said she should of been out here already considering the facts! Jeremy asst. Manager states o umm I would give you a gift card for $10 but our machine is down! Here comes jeanette now no sign of jeremy o sorry our machine is down I can't give you a gift card! Umm do u have a receipt? No not with me well there's nothing I can do without it, I need it to void the order out! I asked where's the burger o we threw it in trash I said o well I took pictures! That sonic in moncks corner they seem to only higher kids! The turn over rate is extremely at a record breaking high and as much as you would enjoy the food you never know what you're gonna get into! If they burn the burger the still fix it and let it go! Whatever if is? Yes they would replace it only if u have a reciept but you always have to take a second drive to and from that's not compensated for tonight was enough! This was the last straw!
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Several times, too many to count, I have experienced problems. To the completed order being wrong, missing items that I paid for. and the food I do get is incorrect. Even the blasts I have gotten don't have a mix-in. it just a cup of plain ice cream. i also got food poisoning at one of the locations, This has happened so many times, that I have decided to boycott Sonic altogether.